WE BUILD ON RELATIONSHIPS.
PROTOCOOL Cooling Solutions is a trusted leader in Florida HVAC, dedicated to providing top-quality heating, ventilation, and air conditioning services to residents and businesses in Sunrise, FL, and the surrounding areas. As a Trane Comfort Specialist, we take immense pride in offering exceptional services, including air conditioning installation, heating repair, and ductless HVAC solutions for our clients. Our NATE-certified team is committed to staying updated with the latest HVAC innovations, ensuring that we deliver the most efficient and reliable solutions to optimize your comfort.
Services Offered
At PROTOCOOL Cooling Solutions, we offer an extensive range of services to cater to all your HVAC needs:
- Air Conditioning Services: Our all-encompassing A/C services will keep you cool no matter the weather. From central cooling and ductless split systems to commercial rooftop units, our team is well-equipped to handle any air conditioning installation, repair, or maintenance job.
- Ductless HVAC: Ductless HVAC is an efficient way to control your living or working environment. Our expert team can help you get started with a tailored solution that fits your specific needs.
- Commercial HVAC: Whether you own a small restaurant or a large office building, PROTOCOOL Cooling Solutions is here to help keep your clients and employees comfortable all year round. Our team is experienced in handling commercial heating and cooling systems, ensuring a comfortable and healthy environment for everyone.
- Home Performance: Your home's efficiency can have a significant impact on both your health and budget. Our team at PROTOCOOL Cooling Solutions can help you increase your home's performance through attic insulation, duct cleaning, and home performance testing.
- Heating Services: PROTOCOOL Cooling Solutions provides top-quality heating installations, repairs, and maintenance services for all types of heating systems. Our team specializes in heat pumps and furnaces, ensuring your home or business stays warm during the colder months.
- Products: At PROTOCOOL Cooling Solutions, we offer a wide selection of high-quality HVAC products from Trane, a reputable and trusted name in the industry. From air purifiers and thermostats to heat pumps and air conditioners, we've got you covered.
At PROTOCOOL Cooling Solutions, we are committed to delivering exceptional customer service, ensuring that our clients receive the best possible solutions for their HVAC needs. Our team of certified HVAC technicians and comfort specialists always follows through on our promises, providing clear explanations, top-quality parts, and expert workmanship. We aim to provide a smooth and rewarding experience, from your initial phone call to the timely completion of every job.
Customer Experience and Communication
Most customers had a negative experience with the company, citing issues with communication, trust, and professionalism. Some reviewers felt taken advantage of, with the company pushing for unnecessary repairs or services. Others experienced misdiagnosis, overcharging, and poor customer service.
Pricing and Value
Reviewers often mentioned being overcharged for services or repairs, with some comparing prices to other companies and finding them to be significantly higher. A few reviewers felt that the company was more interested in making a sale than providing a genuine solution to their problem.
Technical Expertise
While some reviewers praised the technical expertise of the company's technicians, others felt that they were misdiagnosed or received subpar service. One reviewer mentioned that the company incorrectly installed an AC unit, leading to further problems down the line.
Positive Experiences
However, a few reviewers had positive experiences with the company, praising their professionalism, responsiveness, and technical expertise. These reviewers were satisfied with the service they received and felt that the company provided honest and transparent advice.
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