Business Details
44 Years
experience
Emergency
services
Trusted Pool & Spa Services in Gaithersburg, MD
Watercrafters has been a trusted leader in pool and spa services since 1982, serving Montgomery County and surrounding areas for over 40 years. Our certified team specializes in maintenance, repairs, renovations, and chemical supply, combining technical expertise with personalized service. We prioritize customer education and satisfaction, offering PHTA-certified professionals who stay current with industry innovations. Our commitment extends beyond pools through community initiatives like drowning prevention partnerships. With a retail store offering premium brands and advanced automation solutions, we provide comprehensive care tailored to each client's needs.Our 130+ years of combined service team experience ensures reliable solutions for both residential and commercial clients. Backed by 4.8-star reviews and a 100% satisfaction guarantee, we maintain transparency through computerized water analysis and clear communication. Our longevity reflects our dedication to quality workmanship, ethical practices, and creating safe aquatic environments for families.
Services
Pool Maintenance
Chemical Supply
Equipment Repair
Pool Renovations
Safety Covers
Automation Systems
Water Testing
Winterization
Emergency Service
Vinyl Liner Replacement
Details
- Year established: 1982
Highlights and features
- 40+ years serving Montgomery County with certified pool specialists
- 130+ years combined experience in our service team
- Eco-friendly chemical programs and energy-efficient equipment options
- 24/7 emergency service availability for critical pool issues
- Community partnerships for drowning prevention and safety education
Associations and certifications
- PHTA
- APSP
What people say
Amazing from start to finish
Polite and respectful team
Outstanding customer service
Knowledgeable staff
Terrific products
Services
Pool Maintenance
Our PoolCare Plus program offers year-round maintenance with weekly visits, chemical balancing, equipment checks, and priority scheduling. Certified technicians perform vacuuming, filtration cleaning, and computerized water analysis to maintain optimal pool conditions. This comprehensive service includes seasonal openings and closings with specialized chemical treatments.
Pool Renovations
We specialize in complete pool transformations including tile replacement, coping installation, plaster resurfacing, and vinyl liner upgrades. Our experts handle structural repairs, safety feature installations, and drainage solutions while offering free consultations and design showroom access for customized backyard oasis projects.
Chemical Supply
We offer premium BioGuard and SpaGuard chemical programs for pool and spa maintenance. Services include computerized water testing, customized treatment plans, and sales of sanitizers, algaecides, and water balancers. Our specialists provide expert advice for maintaining proper chemical balance and water clarity.
Equipment Repair
Our certified technicians service all major pool equipment brands including heaters, filters, pumps, and automation systems. We perform diagnostics, repairs, and replacements for Pentair, Jandy, Hayward, and Polaris products while offering preventive maintenance to extend equipment lifespan.
Safety Solutions
We install GLI Protect-A-Pool fences and Loop-Loc safety covers to prevent accidents. Our safety covers meet ASTM standards while fences provide removable barriers with transparent mesh that maintains visibility while ensuring child and pet safety around pool areas.
People
Stephanie O'Neil
Operations Manager
With 23 years at Watercrafters, Stephanie oversees daily operations after working in retail, service, and PoolCare Plus divisions. Her comprehensive industry knowledge ensures seamless business management and customer satisfaction.
Jeff Hortin
Service Manager
Leading the service department for 35 years, Jeff transitioned from store clerk to manager while maintaining APSP/PHTA certifications. He supervises technicians handling 1,000+ annual service calls with technical expertise.
Denise Viener
ERP Consultant
As business operations consultant since 1995, Denise applies ERP expertise across 25+ industries. She optimizes Watercrafters' systems while maintaining strategic oversight of business processes and technology integration.
Questions
What pool services does Watercrafters offer?
We provide full-service pool care including maintenance, repairs, renovations, chemical supply, automation systems, winterization, and safety equipment installation.
Do you service both residential and commercial pools?
Yes, our certified technicians serve both residential pools and commercial aquatic facilities across Maryland.
Are your technicians certified?
Our team holds PHTA certifications including Certified Pool Operator and Certified Maintenance Specialist credentials.
Do you offer financing options?
Yes, we provide third-party financing for pool renovation projects and major equipment purchases.
What areas do you service?
We serve Montgomery County, Howard County, Carroll County, and Southern Frederick County in Maryland.
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