At California Carpet, we're more than just a flooring store. We're a family-owned business dedicated to providing the best possible service and selection to our customers in the Bay Area. Since 1989, our mission has been to be the leading floor covering retailer in the region, and we've worked hard to earn the trust of our customers.
Our Story
Our commitment to excellence begins with the selection, service, and price, but it doesn't end there. We're dedicated to providing a level of trust and expertise that sets us apart from the rest. Whether you're shopping for new floors or simply looking for advice, our knowledgeable staff is here to help. With two convenient locations in San Francisco and San Carlos, we're proud to serve the flooring needs of the Bay Area community.
Our Services
We offer a wide range of flooring options, including carpet, hardwood, laminate, luxury vinyl, and area rugs. Our Design Studio collection features exclusive designs and styles that are sure to inspire. We also offer commercial flooring solutions for businesses and organizations. Our services include installation, dust-free refinishing, and custom rugs. Whatever your flooring needs, we've got you covered.
Our Commitment to the Environment
At California Carpet, we're committed to reducing our carbon footprint and promoting environmentally sustainable practices. We partner with eco-friendly suppliers and recycle every bit of carpet we remove from your home when we install new carpet. From pads to fibers, it all gets recycled and processed for reuse.
Why Choose Us?
So why should you choose California Carpet? We offer a wide selection of products, expert advice, and exceptional customer service. We're committed to the environment and dedicated to providing a level of trust and expertise that sets us apart from the rest. Whether you're shopping for new floors or simply looking for advice, we're here to help.
Excellent Customer Service and Quality Products
Several reviewers praised California Carpet's customer service, citing helpful salespeople, efficient installation processes, and high-quality products. Violetta, Gregory, and other staff members were mentioned by name for their excellent guidance and support. Reviewers appreciated the personalized attention and expertise provided by the sales team, which helped them find the perfect carpet or rug for their needs.
Issues with Installation and Scheduling
On the other hand, some reviewers experienced issues with installation and scheduling. Delays, no-shows, and miscommunication plagued some customers, leading to frustration and disappointment. A few reviewers reported that the company's scheduling department and installers failed to meet their expectations.
Concerns about Misrepresentation and Deception
A few reviewers accused California Carpet of misrepresentation and deception. They alleged that the company made false promises, provided inaccurate information, and failed to deliver on their commitments. Some reviewers reported being misled about product features, installation timelines, and pricing.
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