Providing Comfort Is Easy!
Here at Gochnauer Air Conditioning & Heating, we pride ourselves on being the leading HVAC company in the Lowcountry. Since our founding in 1999, we have never lost sight of our values. Our ongoing commitment to doing our job 100% right, 100% of the time has never wavered. We credit this work ethic for generating such customer loyalty that we have grown into a company 60 employees strong.
Our History
Our company was founded on the principles of honesty, integrity, and a passion for providing exceptional service to our customers. Our strength means that we never take a short-cut with our services. We are motivated to work with our customers to consider all possible solutions, not just the fastest or most profitable ones for us. We believe this attention and honesty is the chief reason our customers refer us so faithfully.
Our Services
We offer a wide range of services, including installation, seasonal maintenance, and repair of residential heating, cooling, and air quality systems. We create healthy, safe, and comfortable indoor environments in Hilton Head, Bluffton, Beaufort, and the Low Country area. Recognizing that every household has unique requirements, we tailor strategies to suit and recommend only proven products.
Our Expertise
Our team of experts is dedicated to providing top-notch service and ensuring that every customer receives the best possible solution for their specific needs. We only work with products and vendors that we stand behind and that we have been tested and vetted. We have been recognized by Carrier in 2011, 2016, 2017, 2018, 2020, 2021, and again in 2022 as "President's Award" winners for our outstanding achievements. We service all brands of HVAC including geo-thermal systems.
Our Commitment
We are committed to the ongoing education of our team, as their continued training is an asset to our customers and our company in the long term. Even the office team is able to spend some time in the lab to get some hands-on training and a better understanding of what our field employees encounter on a day-to-day basis. One-on-one training with our training manager allows our field team to practice troubleshooting and hone their skills on an ongoing basis.
Our Promise
Your home's HVAC is an unseen but, not unfelt, luxury that you can't live without. In this region's high heat and humidity, we need to be experts on managing a healthy, comfortable interior environment while balancing the impact of salt, wind, storm damage, and allergens outside. We stand behind our commitment to high-quality service at a fair price, along with a promise of honesty. After all, there is no better way to stand behind that commitment than to stamp our family name on it.
Exceptional Service and Professionalism
The reviews praise the company's exceptional service, professionalism, and knowledgeable technicians. The customers appreciate the thoroughness and attention to detail exhibited by the technicians, who take the time to explain the issues and solutions in a clear and concise manner.
Positive Experiences
Many reviewers mention the prompt and courteous service they received, highlighting the professionalism and expertise of the technicians. The maintenance program is also praised for its value, with customers feeling reassured knowing their systems are well-maintained.
Employee Recognition
Several technicians are specifically mentioned for their exceptional service, including Eric, Erik Decker, Dominick Fretto, Steve, Ethan Dildine, Mike, Jean, Julian Mattox, Austin, and Julian. The reviewers appreciate their technical knowledge, friendly demeanor, and willingness to explain complex issues in simple terms.
Minor Concerns
One reviewer mentioned a minor concern about the cost of the service, feeling that it wasn't fully covered by their service contract. However, this did not detract from their overall positive experience.
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