You want it. you expect it. you deserve it!
For over 30 years, The Heart & Hearth Shoppe has been helping Rapid City residents discover the warmth, value, and beauty that a quality fireplace or stove can bring to their homes. We're your one-stop shop for all your heating and ambiance needs.
Our Passion: Enhancing Your Home
We believe that a cozy and welcoming home starts with the right ambiance. That's why we offer a diverse selection of gas, electric, and wood-burning fireplaces, stoves, inserts, and chimney systems. We also have a team of experienced professionals who can help you choose the perfect heating solution for your unique needs and budget.
Our Expertise: Guiding You Through the Process
From choosing the right product to professional installation and ongoing maintenance, we're with you every step of the way. Our staff is highly trained and passionate about helping you find the perfect solution for your home. We'll take the time to understand your needs, assess your space, and recommend the best options to maximize your comfort and energy efficiency.
Installation
- Expert installation of all our products, ensuring a safe and secure fit.
- Comprehensive safety checks and testing to guarantee optimal performance.
Maintenance
- Comprehensive maintenance plans to keep your fireplace or stove running smoothly and efficiently.
- Fast and reliable service from experienced technicians.
Products
- Wide range of high-quality fireplaces, stoves, inserts, and chimney systems to choose from.
- Various styles and colors to match your unique home decor.
- Competitive prices and financing options available.
Beyond the Product
At The Heart & Hearth Shoppe, customer satisfaction is our top priority. We pride ourselves on:
- Unparalleled customer service and personalized attention.
- Straightforward and honest communication.
- Responsive assistance with any questions or concerns.
Let us help you create a warm and inviting home you'll love. Contact us today and discover the ultimate in heating and ambiance with The Heart & Hearth Shoppe!
Pricing and Inventory Issues
Some customers have reported feeling overpriced, with one reviewer stating that the prices are "offensive". Another reviewer was unable to find a specific product in stock, despite being assured it was available.
Service and Treatment
Several customers have reported issues with service and treatment from the staff, including rudeness, unprofessionalism, and a lack of willingness to help. One reviewer was treated poorly by a lady when trying to return to the store with a new plan, while another reviewer was met with dismissal and a requirement to make an appointment.
Positive Reviews
On the other hand, some customers have had excellent experiences with the Heart and Hearth Shoppe. Several reviewers have praised Mark and Cindy's responsiveness, knowledge, and expertise in helping with wood stoves, chimney liners, and installation. The store's installer, Michael, was also commended for his excellent work.
Negative Reviews
Some customers have reported negative experiences with the store, including overpricing, rudeness, and unprofessionalism. One reviewer had a particularly poor experience with Cindy, who was perceived as rude and unwilling to help, while another reviewer was met with dismissal and a requirement to make an appointment.
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