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At Carolinas Leather Furniture Company, we pride ourselves on being Charlotte's premier leather furniture specialists. Our mission is to provide our customers with the finest top grain leather sofas, sectionals, recliners, and chairs that will last a lifetime. With a wide variety of styles and leathers available, from contemporary to traditional, we have something to suit every lifestyle and decor.
Our Story
Our journey began with a passion for quality leather furniture and a commitment to exceptional customer service. We believe that furniture should be more than just a piece of decoration; it should be a statement of style, comfort, and quality. That's why we only source our leather furniture from the best manufacturers, ensuring that every piece is crafted with precision and attention to detail. Our team of experts is dedicated to helping you find the perfect piece of leather furniture that fits your needs, budget, and personal style.
Our Services
We offer a comprehensive range of services to ensure that you find the perfect leather furniture for your home or office. Our showroom features an extensive selection of top grain leather sofas, sectionals, recliners, and chairs from renowned manufacturers like Divani, Classic Leather, and Legacy Leather. Our knowledgeable staff is always available to answer any questions you may have, provide guidance on selecting the right leather furniture, and offer expert advice on maintenance and care.
Why Choose Us
At Carolinas Leather Furniture Company, we are committed to providing our customers with an exceptional shopping experience. We believe in building long-term relationships with our customers, and that's why we offer personalized service, competitive pricing, and a hassle-free return policy. We also offer a wide range of financing options to make it easy for you to take your new leather furniture home today.
Our Promise
We promise to deliver exceptional quality, unparalleled customer service, and unbeatable value to every customer who walks through our doors. We stand behind our products and guarantee your satisfaction with every purchase. Whether you're looking for a statement piece or a comprehensive furniture solution, we have got you covered.
Overall Experience
Customers who had a positive experience with Carolina's Leather Furniture Co. mentioned the excellent quality of the leather furniture, the wide range of styles and leather choices, and the knowledgeable and helpful staff, particularly Tom.
Quality of Products
Many customers praised the high-quality leather furniture, stating that it exceeded their expectations. The furniture was described as beautiful, comfortable, and well-made.
Customer Service
Tom and other staff members were consistently praised for their exceptional customer service. They were described as knowledgeable, friendly, and helpful, with no pressure to make a sale.
Negative Experiences
However, some customers had negative experiences with the company. Issues included poor quality construction, delayed deliveries, and unresponsive customer service. One customer reported that their furniture had to be repaired shortly after delivery, and another customer was still waiting for their furniture after 16 weeks.
Delivery and Timing
Some customers experienced delays in delivery, with one customer waiting over 16 weeks for their furniture and another customer being told that their sofa was still not built after 5 months.
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