Our Story
At Mustang Plumbing, we pride ourselves on providing "Classic Service" to our customers. Founded in 1999 by Todd Cox, a Master Plumber with over 40 years of experience, our company has grown to become a trusted leader in the Austin and surrounding areas. With a strong commitment to quality, timeliness, and value, we strive to provide exceptional service to every customer, every time.
Our Mission
Our mission is to provide our customers with a plumbing experience that is second to none. We believe in treating our customers with respect, professionalism, and a focus on quality workmanship. Our goal is to build long-lasting relationships with our customers, and to provide a level of service that exceeds their expectations.
Our Services
At Mustang Plumbing, we offer a wide range of services to meet the unique needs of our customers. From residential new construction to service and commercial plumbing, we have the expertise and experience to handle any plumbing problem or project. Our services include:
- Water Softeners
- Disposals
- Water Heaters
- Faucets
- Toilets (Comfort Height and Dual Flush)
- Tankless Water Heater Installation and Flushing
- Drain Stoppages
- Yard Leaks
- Slab Leaks
- Sewer Line Repair and Replacement
- Camera Inspections
- Gas Leaks
- Grinder Pumps
- Backflow Testing
- After-Market Hot Water Circulating Systems
Residential Services
For over 20 years, Mustang Plumbing has been installing plumbing systems in new homes in the Austin and surrounding areas. We have the expertise and equipment to handle large-scale projects and can tackle smaller jobs with ease. Our experienced plumbers are cross-trained in different stages of the plumbing process, making us the most versatile and flexible plumbing company in town.
Commercial Services
Our commercial plumbing services are designed to meet the unique needs of businesses and organizations. From new construction to service and repair, we have the expertise and experience to handle any commercial plumbing project.
Why Choose Mustang Plumbing?
At Mustang Plumbing, we pride ourselves on:
- Timeliness: We understand that your time is valuable, which is why we strive to complete our work as quickly as possible without compromising on quality.
- Quality: Our experienced and licensed plumbers are dedicated to providing high-quality workmanship that meets and exceeds your expectations.
- Value: We believe in providing exceptional value to our customers by offering competitive pricing and service that exceeds your expectations.
We Are Growing and Hiring!
If you're looking for a new challenge and want to join a dynamic and growing company, Mustang Plumbing is the place for you! We're always looking for talented professionals who share our commitment to quality, timeliness, and value. Come join our team and grow with us!
Overall Experience
Mustang Plumbing received a mixed bag of reviews, with both positive and negative experiences shared by customers.
Positive Experiences
Many customers praised the professionalism and efficiency of Mustang Plumbing's technicians, such as Preston and Rick, who went above and beyond to resolve issues quickly and courteously. Others appreciated the company's prompt response to emergencies and the ability to explain complex problems in a clear and concise manner. Some customers also commended the company's customer service, citing helpful representatives like Ashley who provided excellent support.
Negative Experiences
On the other hand, several customers expressed frustration with Mustang Plumbing's workmanship, citing instances of poor installation, leaks, and damage to property. Some customers felt that the company's technicians were unprofessional, lacked attention to detail, and did not take responsibility for their mistakes. A few customers also reported issues with scheduling and communication, including no-shows and unreturned calls.
Common Issues
Some common issues that arose in the reviews include:
- Poor workmanship and installation
- Leaks and water damage
- Professionalism and attitude of technicians
- Scheduling and communication issues
- Pricing and estimates
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