From Our Family to Yours: Building Experience, Building Trust
At JK Carpet Center, we're more than just a flooring store. We're a family-owned business dedicated to providing high-quality flooring and home design solutions to the Salem, OR community and surrounding Willamette Valley. For over 40 years, we've been helping homeowners like you create the home of their dreams.
Our Story
Our journey began in 1978, when we first opened our doors to the community. Since then, we've grown to become the leader in flooring and home design solutions in Salem, OR. Our family-owned business is built on a foundation of quality, customer service, and community involvement. We take pride in our reputation for providing exceptional products, expert advice, and unbeatable service.
Our Services
At JK Carpet Center, we offer a wide range of services to help you find the perfect flooring solution for your home. From design consultation to professional installation, our team of experts is dedicated to guiding you every step of the way. Our services include:
- In-home estimates and design consultation
- Professional installation
- Financing options
- Room visualizer tool
- Countertops and window treatments
Our Products
We're proud to offer an extensive selection of premium flooring products from top manufacturers like Shaw, Mohawk, Dreamweaver, Armstrong, and more. Our product range includes:
- Carpet
- Hardwood flooring
- Laminate
- Vinyl
- Tile
- Countertops
- Window treatments
Why Choose Us
At JK Carpet Center, we're committed to delivering exceptional service, quality products, and unbeatable value. Our team of experts is dedicated to helping you find the perfect flooring solution for your home. With our convenient financing options, free in-home measurement and estimates, and design services, we make it easy for you to achieve the home of your dreams.
Overall Experience
Most customers had a positive experience with J/K Carpet, praising their smooth and easy process, great communication, and excellent installation work. Many reviewers mentioned the helpfulness of the sales team, specifically Alex, Joel, and Gordon, who went above and beyond to ensure customer satisfaction.
Quality of Products and Installation
Customers were very pleased with the quality of the flooring products and the installation work. Many reviewers mentioned that the installers were efficient, polite, and respectful of their homes. The end results were great, with many reviewers stating that they were thrilled with their new floors.
Customer Service
While most customers had a positive experience with the sales team, some reviewers mentioned poor customer service, including a lack of communication, unresponsive sales associates, and being treated poorly on the phone.
Pricing
Some reviewers mentioned that J/K Carpet had competitive pricing, with one reviewer stating that they had the best prices they had seen.
Negatives
A few reviewers mentioned some issues with the installation process, including a lack of supervision, poor communication, and a messy clean-up job. Some reviewers also mentioned poor customer service, including unresponsive sales associates and being treated poorly on the phone.
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