Preserving the Useful Life of Structures, One Project at a Time
At True Mechanical, we take pride in being a veteran-owned and operated business, dedicated to providing exceptional heating and air conditioning services to our valued customers. Our story began in 2009, when our CEO, Craig Gatling, decided to take the leap and start his own company in his basement. With a credit card limit of $3,500, Craig set out to build a business that would become a household name.
Our History
Craig's entrepreneurial spirit and passion for HVAC eventually led him to pursue a B.S. degree in mechanical engineering. After working for several large engineering groups and HVAC companies, Craig decided it was time to put his skills to the test and start his own business. Our company, True Mechanical, was born in 2009, and we have been proudly serving our customers ever since.
Our Services
As a full-service HVAC company, we offer a wide range of services, including:
- Residential and Commercial Repairs: Whether you need emergency repairs or routine maintenance, our team of experts is here to help.
- Maintenance: Our comprehensive maintenance program helps keep your HVAC system running smoothly and extends its lifespan.
- Innovative Solutions: We offer a full selection of indoor air quality, heat pump systems, variable frequency drive solutions, straight direct expansion, split, and package air conditioning, heating, and geothermal options.
- Comfort Consulting: Our expert team will help you design a customized HVAC system tailored to your specific needs.
- Engineering Group: Our team consists of experts who can put together a system design tailored to your specific needs.
Our Commitment
At True Mechanical, we are committed to providing our customers with unparalleled service and quality. Our team is dedicated to staying up-to-date with the latest technology and training, ensuring that we always deliver the best possible results. We strive for 5-star service and exceed our customers' expectations.
Get in Touch
If you're looking for a reliable and experienced HVAC company, look no further than True Mechanical. Contact us today to learn more about our services and schedule your appointment.
Office Staff and Customer Service
Reviews of True Mechanical Heating and Cooling's office staff and customer service are largely negative. Multiple reviewers have stated that the secretary, Denita, can be short and rude, with some even stating that she needs customer service training. Others have mentioned that the company's customer service is poor, with some experiencing sarcastic and unhelpful responses when trying to schedule appointments or resolve issues.
Technician Quality and Workmanship
There are mixed reviews of the company's technicians and workmanship. One reviewer had a terrible experience with a lead technician and a trainee, stating that they did not know what they were doing and caused further damage to the AC unit. On the other hand, another reviewer had a great experience with a technician who was knowledgeable, friendly, and went above and beyond to resolve their issue.
Warranty and Referral Issues
Some reviewers have mentioned issues with the company's warranty process and referrals. One reviewer stated that they were referred to the company through a warranty company and experienced poor customer service and issues with getting a copy of their contract. Another reviewer mentioned that they were referred to the company through a different company and were initially hesitant, but ultimately had a good experience.
Positive Experiences
Not all reviews are negative, however. One reviewer had a great conversation with Denita and appreciated her helpfulness and willingness to explain the company's process. Another reviewer had an excellent experience with a technician who provided exceptional customer service and resolved their issue quickly and efficiently.
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