Business Details
24 Years
experience
Emergency
services
Your Trusted Partner for Plumbing & Heating Solutions
Since 2002, Hard Rok has been a trusted provider of commercial and residential plumbing and heating services across Alaska. Our team of certified technicians specializes in hydronic systems, forced air systems, and Rinnai tankless water heater installations, backed by a 12-month service warranty. We offer 24/7 emergency response and Stress-Free service contracts to ensure long-term system reliability. With over two decades of experience, we prioritize customer satisfaction through transparent pricing, prompt service, and expert diagnostics. Our commitment to quality is reflected in our partnerships with industry-leading brands like Rinnai and Service Finance Company.We serve both the Valley and broader Alaska regions, maintaining a focus on preventative maintenance and energy-efficient solutions. Our technicians undergo continuous training to stay current with evolving plumbing and heating technologies. Customer testimonials consistently highlight our reliability, technical expertise, and exceptional service during critical heating emergencies. We maintain strict compliance with local building codes and safety standards while providing personalized solutions for both residential and commercial clients.
Services
Plumbing Services
Heating System Repair
Rinnai Installations
Emergency Repairs
Maintenance Contracts
Details
- Year established: 2002
Highlights and features
- 24/7 emergency response available year-round
- 12-month warranty on all service work
- Stress-Free service contracts for ongoing protection
- Certified technicians with 20+ years of combined experience
- Financing options through Service Finance Company
Associations and certifications
- Rinnai Authorized Dealer
What people say
Quick to respond
Knowledgeable technicians
Reliable service
Emergency repairs handled
15 years of service
Services
Plumbing Services
Our comprehensive plumbing services cover emergency repairs, pipe maintenance, and system installations. We specialize in preventing frozen pipes through proper insulation and heat tape application. Our technicians handle both residential and commercial plumbing needs with 24/7 emergency availability.
Heating System Repair
We provide complete heating system maintenance and repair for boilers, furnaces, and hydronic systems. Our annual maintenance packages help optimize efficiency while preventing unexpected breakdowns during Alaska's extreme winters. Emergency heating repairs are available 24/7.
Rinnai Installations
As authorized Rinnai dealers, we install and service high-efficiency tankless water heating systems. Our technicians ensure proper installation and provide ongoing maintenance for optimal performance. Financing options are available through Service Finance Company for qualifying customers.
Emergency Repairs
We offer immediate response for plumbing and heating emergencies, including frozen pipe bursts and heating system failures. Our 24/7 service team operates year-round with reduced rates for after-hour calls under our Stress-Free service contracts.
Maintenance Contracts
Our Stress-Free service contracts provide discounted rates on future plumbing and heating services with 12-month coverage. Contracts include priority scheduling and reduced after-hour service fees, with maintenance recommendations tailored to Alaska's climate conditions.
People
Mike Bobbie
Lead Technician
Certified plumbing and heating expert with 15+ years of experience handling emergency repairs and system installations. Specializes in Rinnai products and complex heating system diagnostics.
Bill Labuda
Service Technician
Experienced technician known for rapid response times and thorough diagnostics. Recognized for exceptional customer service during critical heating emergencies in extreme weather conditions.
Sandra Lowe
Customer Service Manager
Coordinates service scheduling and client communications with 15 years of experience in plumbing service management. Maintains 98% customer satisfaction rate through efficient service coordination.
Questions
What emergency services do you offer?
We provide 24/7 plumbing and heating emergency response with reduced after-hour rates for Stress-Free contract holders.
Do you service Rinnai products?
Yes, we're authorized Rinnai dealers offering installation, maintenance, and repair services for all Rinnai tankless water heating systems.
Are financing options available?
Yes, we offer financing through Service Finance Company for qualifying Rinnai tankless heater installations and replacements.
What maintenance services do you recommend?
We recommend annual maintenance for tankless heaters, boilers, and furnaces, with more frequent service for properties in hard water areas.
How can I prevent frozen pipes?
We recommend pipe insulation, heat tape application, and proper winterization of outdoor plumbing systems to prevent frozen pipes.
