Building Relationships One Project At A Time.
At Encantada Roof Works, we pride ourselves on being Arizona's premier roofing company, providing top-notch services to homeowners, real estate agents, and property managers in Tucson and surrounding areas. Our company was founded on the simple idea of providing honest quotes, amazing products, and genuine customer service. We have stayed true to these principles since our inception and have become the go-to roofing company for those seeking quality and reliability.
Our Mission
Our mission is to provide exceptional roofing services that exceed our customers' expectations. We believe in building long-term relationships with our clients, and we strive to make the process as simple and stress-free as possible. Our team of experts is dedicated to providing thorough roof inspections, honest estimates, and top-quality workmanship. We take pride in our work and are committed to giving back to our community.
Our Services
At Encantada Roof Works, we offer a wide range of services designed to meet the unique needs of our clients. Our services include:
- Thorough roof inspections: Our experts will inspect your roof and provide a detailed report outlining any necessary repairs or replacements.
- FREE price beating: We'll beat any competitor's price, guaranteed!
- Roof replacements: We specialize in tile, shingle, and built-up reflect roofs, ensuring a seamless and efficient process.
- Roof coatings: Our team applies premium coatings to extend the life of your roof and prevent leaks.
- Leak repairs: We'll identify and fix leaks quickly and efficiently, ensuring minimal disruption to your daily routine.
- Maintenance: Regular maintenance is key to extending the life of your roof. We offer customized maintenance plans tailored to your specific needs.
What Sets Us Apart
At Encantada Roof Works, we're committed to providing exceptional service, quality products, and honest quotes. We don't believe in high-pressure sales tactics or using low-quality materials to cut costs. Our inspectors and estimators don't receive commissions, ensuring that you receive an honest and unbiased assessment of your roofing needs. We're proud to be Tucson's "bid beaters, " and we're dedicated to earning your business.
Overview of Reviews
The reviews for Encantada Roofing are mixed, with some customers expressing satisfaction with the company's services, while others have reported negative experiences.
Positive Experiences
Professionalism and Timeliness
Some customers have praised Encantada Roofing for their professionalism, responsiveness, and timely completion of work. They have appreciated the company's family-owned and operated approach, which has led to a more personalized experience.
Quality of Work
Several reviewers have commended the company's attention to detail, explaining that the staff took the time to answer their questions and concerns throughout the repair process. The quality of work has been described as excellent, with customers appreciating the efficiency and workmanship displayed by the company.
Customer Service
Encantada Roofing has been praised for their exceptional customer service, with staff being described as sweet, helpful, and responsive. The company has also been commended for their willingness to warranty their repairs and correct any issues that arise.
Negative Experiences
Delays and Inconsistencies
Some customers have reported experiencing delays and inconsistencies in the completion of work. In some cases, jobs have taken longer than expected to complete, and promises made by the company have not been kept.
Poor Quality of Work
A few reviewers have expressed disappointment with the quality of work performed by Encantada Roofing, citing instances of unprofessional and subpar workmanship. In one case, a customer reported that their contractor discovered that the work done by Encantada Roofing was substandard and overpriced.
Lack of Accountability
Some customers have been left feeling frustrated and disappointed by the company's lack of accountability and unwillingness to acknowledge and correct mistakes.
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