Structure Ace - the calm in the storm!
At Ferrin Brothers Air Conditioning, we take pride in being a family-owned and operated business that has been serving Arizona for over 34 years. Our story began in 1977 when brothers Larry and Doug Ferrin started the company with the simple yet powerful philosophy of being ethical and honest in every way. Today, we are led by Rob Ferrin, the son of Larry, who took over the company in 1996.
Our Values
At the heart of our business are five core values that we live by: Integrity, Honesty, Experience, Diligence, and Goodwill. These values are not just empty words; they are the very foundation of our success. We believe that by being truthful, transparent, and honest in all our interactions with our customers, we can build trust and loyalty that lasts a lifetime.
Integrity
Integrity is what sets us apart from other air conditioning companies. It's not just about doing the job right; it's about doing the right thing, even when no one is looking. We believe that our integrity is what has allowed us to thrive in the face of economic downturns and industry changes.
Honesty
Honesty is another core value that is essential to our business. We believe that honesty is telling the truth to our customers, and we will never try to sell you something you don't need. We won't send out high-pressure salesmen to your home or business; instead, we'll send out experienced technicians who will provide you with an honest assessment of your air conditioning needs.
Experience
With over 34 years of experience under our belt, we've seen it all. From residential homes to large commercial buildings, we've encountered every type of air conditioning problem imaginable. Our technicians are trained to fix the problem, not just diagnose it. We'll give you a fair and accurate quote, and we'll do everything we can to make sure you're satisfied with the work we do.
Commitment to Excellence
At Ferrin Brothers Air Conditioning, we're committed to excellence in every aspect of our business. We believe that by providing the best service possible, we can build a reputation that will last for generations. We're proud of our legacy and will continue to work hard to earn your trust and loyalty.
Contact Us
To schedule an appointment or for a free consultation, please call us today at (480) 834-7374. We look forward to serving you.
Professionalism and Customer Service
Reviews highlight concerns about the company's professionalism and customer service. Some customers reported rude and unprofessional behavior from technicians, including road rage incidents and failure to show up for scheduled appointments.
Installation and Repair Issues
Some customers experienced issues with the installation and repair of their AC units, including ineffective hookups, failed repairs, and lack of thorough inspections.
Technical Competence and Communication
However, some technicians were praised for their technical competence and effective communication. One customer appreciated a technician's ability to pinpoint the problem and provide options for repair, along with clear explanations of costs and long-term implications.
Reliability and Pricing
Some customers were pleased with the company's reliability and pricing. One customer reported that the company was able to come quickly and at a reasonable price.
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