Trustworthy Heating & AC Repair in Rockwall TX
At Firehouse Heating & Air, our passion lies in providing trustworthy and efficient HVAC services to the greater Rockwall, TX area. As a team of dedicated professionals, we strive to educate our customers on the ins and outs of their HVAC systems, ensuring they're making informed decisions about their heating and cooling needs.
Our Company
Our story began with a simple yet powerful mission: to revolutionize the HVAC industry by providing honest, reliable, and affordable services to our customers. We pride ourselves on being upfront about our pricing, ensuring transparency and eliminating any surprises. Our technicians take the time to explain every step of the repair or installation process, empowering our customers with knowledge and peace of mind.
Our Philosophy
At Firehouse Heating & Air, we believe that trust is built on a foundation of honesty, professionalism, and passion for customer well-being. We take pride in our consistent record of efficiency, and our commitment to educating our customers is unwavering. We're available 24/7 for heating and cooling emergencies, and we respond to all HVAC needs within the same day.
Our Services
Our comprehensive range of services includes HVAC repair and service, air duct cleaning, dryer vent cleaning, maintenance, and multi-family services. We proudly offer financing options to make our services more accessible, with 7-year and 10-year financing plans available at 9.99% APR.
What Sets Us Apart
What sets us apart is our unwavering commitment to customer satisfaction. We're not just another HVAC company; we're a team of dedicated professionals driven by a passion for delivering exceptional service and building long-lasting relationships.
Customer Experiences with Firehouse Heating & Air
Mixed Experiences with Customer Service
Some customers have had negative experiences with Firehouse Heating & Air's customer service. One customer, Matt Henderson, had a bad experience with a technician who broke a comm wire and then tried to charge him for a new Logic Control Board. However, after Matt complained, the owner himself called to apologize and refund the service fee.
Praises for Technicians
Many customers have praised the technicians at Firehouse Heating & Air for their professionalism, knowledge, and efficiency. Jordan Rodriguez, in particular, has received high praise from multiple customers for his thoroughness, explanations, and helpful tips. Other technicians, such as Bryan and Matthew, have also been praised for their professionalism and expertise.
Appreciation for Prompt Service
Several customers have expressed appreciation for the prompt service they received from Firehouse Heating & Air. Many have praised the company for responding quickly to their needs, even on weekends and holidays.
Positive Experiences
The majority of customers have had positive experiences with Firehouse Heating & Air, praising the company's professionalism, reliability, and expertise. Many have expressed satisfaction with the services they received, including HVAC maintenance, repairs, and installations.
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