Business Details
50+ Years
experience
Emergency
services
Your Trusted Home Repair Partner in Winston-Salem
Founded in 1967 by two brothers committed to appliance repairs, our family-owned business has grown across generations to include children, grandchildren, and great-grandchildren. As our family expanded, so did our services, now encompassing HVAC, plumbing, electrical work, and comprehensive appliance repairs. Guided by Christian principles, we prioritize honesty, integrity, and exceptional service, serving the Triad area with over 45 local employees. Our team specializes in addressing household repair needs, offering upfront pricing with no hidden fees.We maintain a strong focus on customer satisfaction, ensuring every client receives personalized attention and reliable solutions. Our Comfort Club Program provides ongoing maintenance to keep properties functioning smoothly. With multiple financing options and partnerships with home warranty providers, we aim to make our services accessible to all. Our technicians are trained to service all major appliance brands, regardless of purchase location, and we guarantee transparent communication throughout every project.
Services
HVAC Repair
Plumbing Services
Appliance Repairs
Electrical Repairs
Maintenance Contracts
Home Warranty Support
Financing Options
Emergency Repairs
Installation Services
Parts Sales
Details
- Year established: 1967
Highlights and features
- Family-owned since 1967 with over 45 local employees
- Upfront pricing with no hidden fees
- Servicing all major appliance brands regardless of purchase location
- Comprehensive maintenance contracts available
- Financing options available for all services
What people say
Exceptional service
Upfront pricing
Expert technicians
Family-owned
Quick response
Services
HVAC Repair
We repair and replace all major heating and air conditioning systems, including furnaces, heat pumps, and mini-split units. Our technicians provide upfront pricing and use manufacturer-certified parts for optimal performance. With 24/7 emergency availability, we ensure year-round comfort for residential and commercial properties.
Appliance Repairs
Our team services all major household appliances regardless of brand or purchase location. From refrigerators to washing machines, we diagnose and fix issues with cooktops, ovens, dishwashers, and more. We offer same-day service and warranty-covered repairs for added convenience.
Plumbing Services
We handle complete plumbing solutions including drain clearing, water heater repairs, and pipe replacements. Our experts install water filtration systems and address sewer issues with minimal disruption. With transparent pricing and emergency response options, we resolve urgent plumbing problems efficiently.
Electrical Repairs
Our licensed electricians tackle wiring issues, panel upgrades, and fixture installations. We specialize in breaker box maintenance, ceiling fan installations, and appliance circuit repairs. All work follows safety codes with clear explanations provided before any service begins.
Maintenance Contracts
Our Comfort Club Program offers scheduled maintenance for HVAC systems, plumbing, and electrical components. These plans help prevent breakdowns, extend equipment lifespan, and maintain warranty validity. Members receive priority scheduling and discounted repair rates for comprehensive home system protection.
People
Jacob Vaughn
General Manager
Overseeing daily operations with 15+ years of experience in home service management, Jacob ensures seamless coordination between technicians and customers while maintaining family business values.
Alisha Stephens
Customer Service Manager
Alisha leads our support team with a decade of experience in client relations, focusing on prompt issue resolution and maintaining our 98% customer satisfaction rate.
Ken Cooper
Dispatch/Sales Manager
Managing service scheduling and client consultations, Ken leverages 20 years in HVAC sales to match customers with optimal repair and replacement solutions.
Jessica Knight
Account/Media Specialist
Jessica handles client accounts and digital communications, ensuring accurate billing and maintaining our online presence to better connect with the community.
Todd Neal
Installation Manager
With expertise in system installations, Todd supervises proper equipment setup and trains technicians on the latest HVAC and appliance technologies for precision workmanship.
Questions
What services do you offer?
We provide HVAC repairs, plumbing services, electrical work, appliance repairs, and maintenance contracts across the Triad area.
Do you service all appliance brands?
Yes, we repair all major brands including Samsung, Whirlpool, LG, and more, regardless of where you purchased them.
Are your technicians available 24/7?
We offer 24/7 emergency services for urgent repairs, with standard appointments available Monday-Friday 8AM-5PM.
Do you work with home warranties?
Yes, we partner with all major home warranty providers and can serve as your preferred service provider.
How can I schedule an appointment?
Call us at (336) 559-7099, use our online scheduling tool, or submit a service request form through our website.
Do you offer financing options?
Yes, we provide multiple financing plans to accommodate various budgets for all our repair and installation services.
