Building Relationships, Building Homes, Building Communities
Universal Development & Construction (UDC) is a real estate development, construction, and management company based in Johnson City, Tennessee. Founded in 1998, UDC has established itself as a leader in the industry, providing full-service real estate solutions for its residential and commercial clients.
Our Team
As a team of over 120 members, UDC places a strong emphasis on integrity, transparency, and performance. Our team members are dedicated to continuous improvement and focused on shared goals centered around resident and client satisfaction. Shane Abraham, Founder/President and Chief Executive Officer, David Henderson, Executive Vice President & Chief Operating Officer, Cheryl Songster, Executive Consultant, and Sarah Sims, General Counsel, lead the company with a passion for excellence and a commitment to building strong relationships.
Our Services
UDC offers a broad range of services, including:
- Residential Communities: UDC has developed over 4,500 multifamily homes in East Tennessee, Western North Carolina, and Western South Carolina, with over 1,500 more in the development pipeline.
- Commercial Services: UDC provides full-service commercial real estate solutions, including leasing, sales, and construction services for commercial clients.
- Construction: UDC's internal construction team allows for streamlined development, resulting in cost-effective builds and unmatched service.
- Property Management: UDC's property management team provides top-notch service and quality maintenance for its residential and commercial properties.
- Storage: UDC offers secure and convenient storage solutions for its clients.
Our Mission and Values
UDC's mission is to provide services that enhance the value and quality of our communities through a collaborative commitment to operational excellence. Our vision is to be the leader in industry growth, sustainable development, client satisfaction, and team member empowerment while raising the bar in operational efficiency. Our foundation values are Unity, Nurture, Integrity, Vision, Excellence, Relationships, Spirited, and Adaptability, guiding our actions and decisions every day.
Our Communities
UDC is proud to develop and manage a range of residential and commercial communities, including:
- Universal at Pine Ridge: Spartanburg, South Carolina's newest community
- The Hub at Mountcastle: Johnson City, Tennessee's newest community
- Universal at Boiling Springs: Boiling Springs, South Carolina's newest community
Testimonials
Our residents and clients have shared their positive experiences with UDC:
"I have enjoyed living here at the Bristol, Tn/Lavinder Lane location. The complex and units are immaculate as well as the grounds. Issues are addressed in a timely and prompt manner. I highly recommend The Villas at Lavinder Lane and I proudly give them a 5+ rating!" - Kimberly L., Bristol, Tennessee
"I have never had any problems after 3 years of living at a UDC property, and I absolutely LOVE my neighbors." - Megan M., Johnson City, Tennessee
Staff and Management
The local property manager and staff were praised for being helpful, kind, and responsive. However, the leasing office staff and management were criticized for being unresponsive, unhelpful, and money-hungry.
Rent and Pricing
Several reviewers expressed dissatisfaction with the high rent prices and unrealistic income expectations. The company was accused of being out of touch with the local demographic and having unreachable goals for tenants.
Maintenance and Repairs
The maintenance department received positive reviews for their quick and excellent service. However, one reviewer had issues with the leasing office staff not responding to emails about problems.
Amenities and Inclusions
One reviewer was deceived by the company's advertisement of water and sewer being included in the rent, only to find out it was not.
Move-in/Move-out Experience
Some reviewers had negative experiences with the move-out process, including being charged excessive fees for damages and cleaning. One reviewer felt that the company preyed on people who were trying to make a living.
Overall Experience
Some reviewers had positive experiences with the company, praising the beauty of the apartments and the helpfulness of certain staff members. However, several reviewers had negative experiences, citing issues with the leasing office, high rent prices, and deceptive business practices.
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