Adding Safety and Value to Your Home, One Egress Window at a Time.
At Great Lakes Fence Company, we take pride in being the premier fencing experts in the Cleveland, OH area. Established in 1949, our family-owned business has been serving the Greater Cleveland Area for over 75 years, providing top-notch fencing solutions to residential and commercial clients alike. Our extensive experience has allowed us to build a reputation for quality fence installation, excellent customer service, and unparalleled expertise in the fencing industry.
Our Commitment to Excellence
As a licensed, bonded, and insured company, we adhere to and exceed all American Fencing Association fence installation standards. Our team of experienced professionals is dedicated to providing exceptional service, ensuring that every project is completed to the highest quality and exceeding customer expectations. We take pride in our prompt response to all customers, immediate response to commercial emergency services, and our ability to provide same-day quotes in most cases.
Our Services
Great Lakes Fence Company offers a wide range of fencing options to suit your unique needs. From durable and low-maintenance vinyl fencing to classic wooden fencing, stylish metal fencing, and affordable chain link fencing, we have the perfect solution for your property. Our extensive selection of fencing products includes:
- Vinyl fencing, backed by a limited lifetime warranty
- Wooden fencing, available in various styles and designs
- Metal fencing, featuring aluminum ornamental fences from ActiveYards
- Chain link fencing, providing a cost-effective and durable solution
- Retail fence products and accessories for both residential and commercial customers
Our Promise
At Great Lakes Fence Company, we are committed to providing the highest quality materials, prompt appointment scheduling, and exceptional customer service. We understand the importance of having a reliable partner for your fencing needs, and we strive to exceed your expectations in every way. Trust us to remove and haul away old fencing, pull all necessary permits, and have all underground utilities marked.
Why Choose Us?
- 75+ years of experience and expertise in the fencing industry
- Wide range of fencing options to suit your unique needs
- Licensed, bonded, and insured in the state of Ohio
- Adherence to and exceeding of American Fencing Association standards
- Prompt response to all customers and immediate response to commercial emergency services
Overall Experience
The majority of customers have had a positive experience with Great Lakes Fence, praising the company's efficiency, professionalism, and quality of work. Many reviewers appreciated the promptness and courtesy of the sales team, led by sales representatives like Jim Gallagher, Dave, and Rich, who walked them through the process and addressed their concerns. The installation teams were also commended for their hard work, precision, and attention to detail.
Issues with Communication and Customer Service
However, some customers faced difficulties with communication and customer service. A few reviewers encountered unresponsive or rude representatives, which led to frustration and delays in the installation process. Some customers also reported issues with the installation itself, such as damaged property, incomplete work, and lack of follow-up.
Specific Issues and Concerns
Some reviewers experienced specific problems, including:
- Poor communication and lack of updates from the company
- Damage to property, such as broken water spigots, hoses, and sprinkler systems
- Incomplete or subpar work, including gaps in the fence, uneven posts, and wobbly doors
- Disputes over additional costs and changes to the original quote
- Failure to address customer concerns and complaints
Positive Aspects
On the other hand, many reviewers praised the company's:
- Efficient and timely installation process
- High-quality materials and craftsmanship
- Professional and courteous sales representatives
- Flexibility and willingness to accommodate changes and requests
- Responsiveness to customer concerns and issues
Be the first to review Great Lakes Fence.
Write a Review
