Business Details
50+ Years
experience
Emergency
services
Your Trusted New England Energy Partner Since 1931
Founded in 1931, Townsend Energy has established itself as New England's premier provider of HVAC, electrical, and fuel delivery services. Our family-owned business combines over nine decades of experience with a commitment to innovation, integrity, and customer-centric solutions. We specialize in heating, cooling, plumbing, propane, heating oil, and diesel delivery services for residential and commercial clients across Massachusetts, New Hampshire, and Maine. Our NATE-certified technicians and licensed professionals deliver 24/7 emergency services, prioritizing reliability, quality workmanship, and energy efficiency. We maintain a legacy of trust through transparent communication, safety-first protocols, and personalized service plans tailored to individual client needs.Backed by a 100% satisfaction guarantee, we invest in continuous training for our team and use only high-quality materials to ensure long-lasting results. Our community-focused approach extends to environmental stewardship initiatives and philanthropic efforts, reflecting our dedication to sustainable energy solutions and local impact. With flexible financing options, automatic delivery systems, and comprehensive service agreements, we aim to make energy management seamless for our customers. Our reputation for excellence is built on generations of dedicated service, from foundational family leadership to our current team of fourth-generation professionals.
Services
HVAC repair
Fuel delivery
Plumbing services
Electrical work
Generator installation
Water heater repair
Sump pump service
AC maintenance
Boiler repair
Energy audits
Details
- Year established: 1931
Highlights and features
- 24/7 availability for emergency HVAC and fuel delivery services
- NATE-certified technicians with continuous industry training
- 100% satisfaction guarantee on all installations and repairs
- Family-owned legacy of trust since 1931
- Energy-efficient solutions with environmental stewardship commitment
Associations and certifications
- NATE
What people say
10/10 experience
Top-notch communication
Professional service
Prompt emergency response
Customized heating plans
Services
HVAC repair
Our NATE-certified technicians provide comprehensive HVAC repair services for residential and commercial properties. We service all major brands including furnaces, boilers, heat pumps, and ductless systems. Emergency repairs are available 24/7 with same-day scheduling options. Our team uses advanced diagnostic tools to identify issues quickly and implements lasting solutions that restore comfort while optimizing energy efficiency for New England's climate.
Fuel delivery
We offer reliable heating oil, propane, and diesel fuel delivery services with automatic and on-demand options. Our state-of-the-art tracking systems ensure timely deliveries before tanks run low. Commercial clients benefit from bulk pricing and consistent fuel quality that maintains equipment longevity. Residential customers enjoy budget-friendly payment plans and price protection programs during peak seasons across our New England service area.
Plumbing services
Our master plumbers handle complete residential and commercial plumbing solutions including water heater installation, sewer ejector pumps, and plumbing stack replacements. We specialize in New England's unique challenges with coastal groundwater management and winter freeze prevention. Emergency services respond promptly to burst pipes, flooding, and heating system leaks while maintaining clean workspaces and minimizing property disruption.
Electrical work
Coming soon, our electrical division will provide 24/7 residential electrical services including panel upgrades, generator installations, and safety inspections. Certified electricians will address urgent issues like power outages and electrical hazards while implementing code-compliant solutions. We'll offer surge protection systems and electrical maintenance plans to prevent emergencies and extend system lifespan.
Service agreements
Our protection plans include annual tune-ups, priority service scheduling, and discounted repair rates. The ValueGuard plan covers oil-fired systems with 15% off parts, while CoolGuard maintains air conditioning units. GasGuard serves propane and natural gas systems. All plans include loyalty rewards points and complimentary insurance quotes, with terms ensuring transparent coverage and regular equipment inspections to prevent unexpected breakdowns.
People
Mial E. Townsend
Founder
Established the company in 1931, initially operating from Beverly Farms, MA, providing kerosene and heating oil to local residents while laying the foundation for the family business.
Warren Townsend
Second-generation Leader
Joined the business post-WWII in 1945, expanding services to include HVAC while building the company's reputation for exceptional customer service through his and Dorothy's leadership.
Dorothy McElroy Townsend
Customer Service Pioneer
Warren's wife who became the trusted voice on the phone, establishing Townsend Energy's customer-centric philosophy through personalized assistance and problem-solving during the company's formative growth period.
Jim Townsend
Third-generation Leader
Expanded the business through strategic acquisitions starting in the 1980s, growing the company from a local oil provider to a diversified energy services company with over 25 acquisitions.
Court and Brookes Townsend
Fourth-generation Team
Current family members continuing the legacy, representing the fourth generation actively involved in operations while maintaining the company's commitment to personalized service and community values.
Questions
What areas do you service?
We serve residential and commercial customers throughout Massachusetts, New Hampshire, and Maine, with specialized solutions for New England's climate challenges.
Do you offer emergency services?
Yes, our 24/7/365 emergency response team handles HVAC, plumbing, and fuel delivery emergencies with same-day service options across our service area.
What HVAC brands do you service?
We work on all major brands including furnaces, boilers, heat pumps, and ductless systems from leading manufacturers for both residential and commercial applications.
Are financing options available?
Yes, we offer flexible financing solutions for equipment installations and major repairs to help customers manage energy-related investments comfortably.
How do your fuel price protection plans work?
Our price protection programs lock in rates during off-peak seasons and offer automatic delivery options to help customers budget effectively while avoiding supply shortages.
What service agreements do you offer?
We provide comprehensive maintenance plans like ValueGuard, CoolGuard, and GasGuard that include annual tune-ups, priority service, repair discounts, and loyalty rewards points.
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