Protecting What Matters Most, One Family at a Time.
At Emergency Response Systems, Inc., we pride ourselves on being a family-owned and operated business, dedicated to providing top-notch security and fire protection systems to homes and businesses in Southern California.
Our History
With over 37 years of experience, we've honed our skills in designing, installing, monitoring, and maintaining state-of-the-art security and fire protection systems. Our extensive knowledge and expertise enable us to provide comprehensive solutions to protect your loved ones, property, and investments from potential threats.
Our Services
We offer a wide range of security and fire protection services, including:
- Smart Home Solutions: Our interactive services, powered by Alarm.com, enable you to manage your home's security, energy, and home automation from your phone, computer, or web-enabled device!
- Home Security Systems: Protect your family and property with our state-of-the-art security systems.
- Home Automation: Manage your home from anywhere with our home automation solutions.
- Energy Management: Save energy and money with our energy management systems.
- Commercial Security Systems: Protect your business with our tailored commercial security solutions.
- Fire Protection Systems: Design, installation, monitoring, and inspection of commercial fire protection systems.
Our Goal
Our mission is to provide complete peace of mind to our customers by offering cutting-edge solutions that protect their loved ones, property, and investments. We strive to build long-term relationships with our clients by providing exceptional customer service, unparalleled expertise, and unwavering commitment to their safety and security.
Why Choose Us?
With decades of experience, extensive knowledge, and a commitment to excellence, Emergency Response Systems, Inc. is the trusted partner for your security and fire protection needs. Our state-of-the-art systems, exceptional customer service, and dedication to protecting what matters most make us the go-to choice for homes and businesses in Southern California.
Overview of Reviews
Negative Experiences
The majority of reviewers had extremely negative experiences with Emergency Response Systems. They accused the company of being scammers, with one reviewer stating that they tried to charge them indefinitely while harassing them and never getting back to them about canceling their service. Several reviewers also mentioned that the company had an automatic contract renewal clause that was not clearly disclosed, leading to unexpected and unwanted charges.
Issues with Contracts and Billing
Many reviewers had issues with the company's contracts and billing practices. They reported being caught off guard by automatic contract renewals, with some being charged for services they no longer wanted or needed. One reviewer stated that they were harassed and sent threatening letters from a shady paralegal, while another was taken to small claims court over a disputed bill.
Poor Customer Service
Reviewers also reported poor customer service, with some stating that the company was unresponsive or unhelpful when they needed assistance. One reviewer mentioned that the company only contacted them when they thought they owed money.
Positive Comments
However, a few reviewers had positive experiences with the company, stating that they had great customer service and were professional and timely in their responses.
Be the first to review Emergency Response Systems.
Write a Review
