Your plumbing solution starts here
At AquaTek Plumbing, Inc., we take pride in being one of the most trusted and reliable plumbing companies in the Bay Area. Founded by Jim Shepherd and Chris Johnson in 1982, we have been dedicated to providing exceptional services to our residential and commercial clients. With over 40 years of experience, our team of licensed and insured plumbers is committed to delivering the highest level of quality and professionalism.
Our Services
At AquaTek Plumbing, we offer a comprehensive range of services to cater to the diverse needs of our clients. Whether you're experiencing a plumbing emergency or require routine maintenance, we're here to help. Our services include:
Residential Plumbing
- 24-hour emergency plumbing services
- Drain cleaning and unclogging
- Sewer and gas line repair
- Pipe relining
- Hydro jetting
- Leak detection and repair
- Backflow testing and repair
- Installation of toilets, sinks, and showers
- Water heaters and boilers
- New pipes and repiping
Commercial Plumbing
- Specializing in commercial plumbing needs, AquaTek offers comprehensive services for businesses in the San Francisco Bay Area
- Installation and maintenance of commercial plumbing systems
- New construction, high-rise plumbing, and HOA property management
- Commercial plumbing services tailored to meet the unique needs of businesses
Our Expertise
With over 30 years of experience and thousands of satisfied customers, AquaTek Plumbing has built a reputation based on quality. Our customers know they can trust us to produce quality results time and time again. Our team of expert plumbers is equipped to handle any plumbing issue, from clogged drains to complex commercial plumbing systems.
Our Commitment
At AquaTek Plumbing, we're committed to providing exceptional service to our clients. We understand the importance of timely and efficient plumbing solutions, which is why we're available 24/7 to cater to your emergency plumbing needs. Whether you're a homeowner or business owner, we're here to help.
Pros and Cons of AquaTek
AquaTek received both positive and negative reviews from customers. On the positive side, some customers praised the company's quick response to emergency situations, professionalism, and effective solutions. For example, one review mentioned that a service tech was helpful in explaining the repair process and was extremely professional. Another review praised a worker named AJ for his professionalism and effectiveness in performing his job.
On the negative side, many customers were dissatisfied with the company's service. Some reviewers mentioned that the company was unresponsive or slow to respond to calls, with one reviewer stating that it took a week to get a response. Others reported that the company was dishonest, with inflated prices or hidden fees. In one case, a customer was charged for a part that was later found at Home Depot for a much lower price. Other reviewers reported poor communication and unprofessional behavior from employees.
Technical Issues
Some reviewers reported technical issues with the company's services. For example, one reviewer mentioned that the company offered emergency 24-hour service but was unable to send someone to their location for several days. Another reviewer reported that the company was unable to fix a plumbing issue and instead recommended a solution that involved scheduled water shut-offs.
Customer Service
Many reviewers were unhappy with the company's customer service. Some reported that employees were unresponsive or unprofessional, while others felt that the company was trying to take advantage of them with inflated prices or hidden fees. In one case, a reviewer reported that a service tech was unwilling to provide updates or communicate effectively about the repair process.
Comparisons to Other Companies
Some reviewers compared AquaTek to other plumbing companies, such as RotoRooter. One reviewer reported that they received better service from RotoRooter after trying to use AquaTek's emergency service.
Conclusion
Overall, the reviews of AquaTek are mixed, with both positive and negative comments. While some reviewers praised the company's professionalism and effective solutions, others reported poor service, dishonesty, and technical issues. Potential customers should be aware of these criticisms and may want to compare AquaTek to other plumbing companies before choosing a service.
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