Exceedingly Accessible, Designing Inspired Spaces for All
Since 1975, MSI has been a leading supplier of high-quality flooring, countertops, backsplash & wall tiles, hardscaping materials, and more. We've grown from a small company to a global powerhouse, driven by our unwavering commitment to accessibility, selection, and innovation.
A Vast and Expansive Selection
From natural stone countertops to porcelain pavers and luxury vinyl flooring, MSI offers the most diverse range of products in the industry. Our extensive collection allows you to design and create the perfect space, regardless of your style and budget.
Dedicated to Innovation and Technology
We are constantly pushing boundaries to provide the most innovative solutions for our customers. Our cutting-edge technologies like the Multi-Surface AR Visualizer and Virtual Kitchen Designer allow you to visualize and plan your dream space with ease.
Accessible and Convenient
With over 40 distribution centers across the US and Canada, we proudly deliver products directly to your doorstep. Our extensive network ensures fast and efficient shipping, no matter where you are.
More Than Just Products
MSI is not just about selling products. We are dedicated to inspiring and empowering our customers to create beautiful and functional spaces. Our website offers a wealth of resources, including design tools, visualizers, and helpful guides to make your project a success.
A Commitment to Sustainability and Responsibility
In line with our values, we prioritize ethical practices and environmental consciousness. We actively participate in sustainability initiatives and partner with responsible manufacturers to ensure the highest quality and sustainable products.
Overall Experience
There is a mix of reviews about MSI Stonework, ranging from exceptional to disappointing. Some customers have had positive experiences with the staff, selection, and organization of the warehouse, while others have had issues with quality control, communication, and customer service.
Organization and Cleanliness
Many customers have commented on the clean and organized environment of the showroom and warehouse. Some have mentioned that it was easy to navigate and find the products they were looking for. However, one customer had difficulty finding the entrance to the showroom.
Staff
Several customers have praised the staff for being helpful, knowledgeable, and accommodating. One customer in particular mentioned that a staff member, Perla Zamora, went above and beyond to assist them in finding the perfect slab for their kitchen.
Product Selection
Customers have praised the selection of products, including countertops, tiles, and slabs. Some have mentioned that it was the largest selection they have seen in the Chicago area. However, one customer was disappointed with the quality of the quartz countertop they purchased, citing wear and damage within a short period of time.
Quality Control
One customer reported that the company was unresponsive to their issues with a damaged countertop, citing poor quality control. Another customer had a similar experience, where a staff member incorrectly sold them a slab and later refused to apologize or provide a resolution.
Customer Service
Some customers have mentioned that the staff was helpful and responsive to their needs, while others have reported poor customer service, including difficulty getting in touch with staff members and no resolution to issues.
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