Elevate Your Home with the Latest Flooring Trends!
At Carpet Mart, we pride ourselves on being the ultimate destination for all your flooring needs in Louisville, KY. With a vast selection of high-quality flooring options, including carpet, hardwood, laminate, luxury vinyl, and area rugs, we cater to all styles, budgets, and preferences.
Our Story
Our journey began with a passion for delivering exceptional customer service and a commitment to providing top-notch flooring solutions. Over the years, we've grown to become a trusted name in the industry, earning a reputation for excellence and building a loyal customer base. Our team of experts is dedicated to helping you find the perfect flooring for your home or office, ensuring that your space looks and feels amazing.
Our Services
We offer a wide range of services to make your flooring experience seamless and stress-free. From free estimates to financing options, installation prep, and maintenance guidance, we've got you covered. Our knowledgeable staff is always happy to answer your questions, provide expert advice, and help you navigate the flooring selection process.
What Sets Us Apart
At Carpet Mart, we're committed to exceeding your expectations in every way. We take pride in our extensive collection of flooring products from renowned brands like Shaw, Mohawk, Dreamweaver, and Anderson Tuftex. Our state-of-the-art showroom is designed to inspire and educate, allowing you to explore different options and visualize the perfect look for your space. We're proud of our 5-star reviews and look forward to serving you with the same level of excellence that has earned us a loyal customer following.
Our Mission
Our mission is to provide exceptional flooring solutions, unparalleled customer service, and a hassle-free experience that leaves a lasting impression. We strive to be the go-to destination for all your flooring needs, building long-term relationships and fostering a sense of community among our customers, partners, and team members.
Exceptional Customer Service
The reviews highlight the exceptional customer service provided by Carpet Mart. The sales team, led by salespeople such as Drue, Christian R., and Drew, were praised for their professionalism, kindness, and helpfulness. They took the time to answer questions, provided samples, and explained the installation process.
High-Quality Installation
The installation team, including installers like John, Johnny, Darin, Alex, Brian, Stephen, Nick, Mike, Austin, and others, were commended for their efficient, respectful, and meticulous work. They ensured a seamless installation process, and many customers appreciated the extra effort they put into making sure everything was perfect.
Positive Experience
Many customers expressed their satisfaction with their overall experience with Carpet Mart, praising the company's communication, timeliness, and attention to detail. They appreciated the personalized service, the quality of the products, and the value for the price.
Negatives
Only one reviewer, Julie C., had a negative experience, citing poor customer service and a lack of information about the carpets.
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