Welcome to Ballard, where we treat you like family
At El Paso Window Co., Inc., we take pride in being a locally owned and operated window company that thinks differently. Established in 2013, our mission is to provide high-efficiency products to the increasing energy-conscious customers in El Paso, Texas. We specialize in providing top-notch window, door, skylight, and patio enclosure solutions for remodeling projects, new home construction, and high-performance commercial windows.
Our Services
We offer a wide range of services to cater to our customers' needs. Our experienced team provides detailed consultations to help our customers choose the optimal products for their projects. Our services include:
- Window replacement: Our turn-key operation ensures minimal destruction and hassle-free installation of new residential windows.
- Door installation: We provide the best value residential doors that match our customers' specifications, budget, and design.
- Skylight installation: Our energy-efficient skylights help minimize heating, cooling, and lighting costs.
- Patio enclosures: Our custom patio solutions are tailored to meet the unique needs of our customers' remodeling projects.
Our Commitment
At El Paso Window Co., Inc., we are fully committed to servicing our customers with the help of our professional sales staff and field technicians specialized in window and door installations. We provide free estimates and financial assistance to make our services more accessible. Our motto is to provide exceptional service, quality products, and unparalleled customer satisfaction.
Our Products
We offer a diverse range of products to cater to our customers' unique needs. Our window selection includes double-hung, casement, awning, picture, slider, shaped, garden, bay, and bow windows. We also provide a variety of door products, including bifold, patio, French, and multislide doors. Our skylights are designed to provide maximum energy efficiency and natural light.
Overview of El Paso Window Co. Reviews
Mixed Reviews on Customer Service
The reviews of El Paso Window Co. are mixed, with some customers expressing satisfaction with the installation process and the quality of the windows and doors, while others have reported poor experiences with customer service.
Positive Experiences
Some customers have reported positive experiences with the installation process, citing professional and efficient crews, and high-quality products at an affordable cost.
Common Complaints
However, a significant number of customers have reported poor customer service, including unreturned phone calls, unfulfilled promises, and a lack of follow-up on issues with the installation.
Installation vs. Customer Service
While some customers have reported satisfaction with the installation process, many have expressed frustration with the company's failure to provide adequate customer service, particularly after the sale.
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