Healthy Cleaning for a Healthier Life
At Cascade Windows, we're dedicated to providing homeowners, builders, and architects with the highest quality and most energy-efficient windows and doors for new construction and remodel projects. For over 25 years, we've been committed to promoting a culture of honesty and integrity from our staff and dealers, ensuring a responsive and easy experience for our customers.
Our Philosophy
Every Cascade window is meticulously designed for maximum year-round comfort, with the beauty of your home in mind. We offer a great selection of attractive and distinct styles to choose from, each of which can be combined to maintain a consistent look with proven structural integrity. Our commitment to energy efficiency and sustainability is reflected in our products, which meet or exceed ENERGY STAR Qualification Criteria for Residential Windows.
Our Services
We offer a wide range of services to ensure a seamless experience for our customers. From design to installation, our representatives are available every step of the way to ensure a responsive and easy experience. We provide a variety of options to help homeowners improve the energy efficiency of their homes, including our WinPro Window Series, Cap Stock Windows & Doors, and our unique Folding Window System.
Our Commitment to Sustainability
At Cascade Windows, we're committed to giving back to the communities we serve. Our mission is to be involved on a local level with sponsorship programs within the community and the Home Builders Association. We're also dedicated to helping homeowners reduce their carbon footprint through our energy-efficient products and sustainable practices.
Customer Service and Warranty Issues
Many customers have expressed frustration with Cascade Windows' customer service and warranty process. Several reviewers reported difficulty in getting responses to their warranty claims, with some waiting for months or even years to get their issues resolved. Some customers felt that the company was unresponsive and unhelpful, ignoring their concerns or passing them off to different representatives.
Product Quality Issues
Several reviewers reported issues with the quality of Cascade Windows' products, including faulty windows, broken seals, and malfunctioning doors. Some customers mentioned that the company would not take responsibility for these issues, leaving them to deal with the problems on their own.
Installation Issues
Some customers reported problems with the installation process, including delays, poor workmanship, and damage to their homes.
Positive Experiences
A few reviewers reported positive experiences with Cascade Windows, citing excellent customer service, high-quality products, and efficient installation.
Employee Experiences
A few employees or former employees of Cascade Windows shared their positive experiences working for the company, citing a friendly and professional work environment, quality products, and a strong focus on safety.
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