Transforming Spaces. Enhancing Lives.
At Custom Kitchens, we believe that you deserve the finest in design, installation, and service for your kitchen and bath renovation. With over 65 years of experience, our family-owned and operated company has been serving Richmond homeowners with a focus on the details, listening to your needs, and making the process a pleasure.
Our Mission
Our mission is to give every client the finest in design, installation, and service; to listen and respond; to focus on every detail; and to make the process a pleasure. We take pride in our work and consider it an honor to be a part of making your home a more beautiful, functional, and pleasant place to live.
Our Team
Our team of licensed contractors, certified kitchen and bath designers, and experienced craftsmen are dedicated to helping you create the perfect kitchen or bath that meets your needs and budget. Meet our team of experts, including Richard Hendrick, CKD, Melissa Utt Heatley, Kyle Hendrick, Kimberly Carter, Carter Hendrick, Allison B. Stowers, CKD, Laura Lyles, Curtis Hendrick, Angie Thomson, and Kim Hatton, who are committed to making your renovation dreams come true.
Our Services
We offer a wide range of services, including custom kitchen and bath renovations, design, installation, and project management. Our award-winning showroom is open to the public five days a week, with a certified designer always on staff to help you find the perfect style for your kitchen or bath renovation. Our portfolio features a variety of design styles, layouts, and functional needs, showcasing our expertise and attention to detail.
Our Promise
We promise to create the kitchen or bath renovation of your dreams, focusing on every detail, and making the process a pleasure. Our team is dedicated to providing exceptional customer service, quality craftsmanship, and a stress-free experience.
Overall Experience
The majority of customers had a fantastic experience with Custom Kitchens, praising the team's knowledge, helpfulness, and communication throughout the design and installation process.
Quality of Work
The quality of work done by the installers was highly praised, with customers expressing satisfaction with the finished product.
Design and Project Management
While some customers had a seamless experience with design and project management, others had issues with the process, citing poor communication and disorganization.
Customer Service
Customers were impressed with the in-office assistance, citing it as a highlight of their experience with Custom Kitchens.
Recommendations
Many customers would highly recommend Custom Kitchens to others, citing their professionalism and expertise in kitchen remodeling.
Concerns
However, some customers raised concerns about the company's treatment of subcontractors, with one reviewer warning others to stay away.
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