Your Appliance Health is Our Passion
At Appliance Repair Service Cape Coral and Fort Myers, we are dedicated to providing top-notch appliance repair services to households in Cape Coral, Fort Myers, North Fort Myers, Pine Island, and St. James City. As a team certified by elite brands like Samsung, LG, and GE, we receive ongoing training directly from these manufacturers, ensuring that our technicians are always up-to-date on the latest appliance repair technologies.
Our Mission
Our mission is to provide reliable, honest, and skilled appliance repair services that cater to our customers' unique needs. We take pride in fostering an open and honest environment, where our customers always know what to expect and how repair costs are broken down. We strive to communicate clearly, providing detailed information about our services and fees. Our dedication to our customers is unwavering, and we aim to exceed their expectations in every interaction.
Our Services
We offer a comprehensive range of appliance repair services, covering all major appliances, including washers, dryers, refrigerators, stoves, dishwashers, disposals, and more. Our team of expert technicians is trained to repair any appliance, regardless of the brand or model. We provide a solid estimate before work begins, with no hidden overtime or trip charges. Our parts and labor are warranted for one year, giving our customers peace of mind.
Our Protocol
When you call us for appliance repair, we follow a protocol to ensure a seamless experience. Our scheduling office obtains essential information, and our technicians call when they are on the way. Once at your home, we proceed with the diagnostic, using iPads with established prices to ensure transparency and fairness. We provide a free diagnostic with any appliance repair, plus a full year warranty on all parts and labor made.
Our Commitment
We are committed to our customers' satisfaction and strive to build lasting relationships based on mutual trust. We believe in transparency as an integral part of our business and take pride in maintaining unquestionable integrity in all our operations. Our customers' needs are our top priority, and we aim to exceed their expectations in every interaction.
Overall Experience
The overall experience with DR Appliance Repair is overwhelmingly positive, with many customers praising the company's prompt, friendly, and professional service.
Positive Experiences
- Fast and efficient service with minimal wait times
- Friendly and knowledgeable technicians who explain the repair process and provide helpful tips
- Professional and courteous technicians who are prompt, polite, and efficient
- Excellent communication skills and follow-up service
- Ability to diagnose and fix problems quickly and efficiently
- Competitive pricing and good value for money
Negative Experiences
- Miscommunication about service charges and repair costs
- Inconsistent or incomplete information about warranty and repair options
- Disputes over pricing and payment
- Failure to follow through on promised services or appointments
- One customer experienced a broken promise and felt misled about the repair process
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