Reliable, Friendly, Thorough
At Bob Jay's, we take pride in being a locally owned and operated business that has been serving the Amarillo, Texas area for over 50 years. Our team of highly trained and qualified technicians is dedicated to providing exceptional plumbing and HVAC services to our customers. We understand that when you're facing an emergency, you need reliable and efficient solutions, which is why we offer 24/7 emergency services to get your life back to normal as quickly as possible.
Our Services
Our team of experts specializes in a wide range of plumbing services, including drain cleaning, sewer line and drain line replacement and inspection, water heater installation and repair, and gas and water line repair and installation. We also offer comprehensive HVAC services, including heating and cooling system installation, repair, and maintenance, as well as preventative maintenance and duct and vent cleaning.
What Sets Us Apart
At Bob Jay's, we're committed to providing exceptional customer service and ensuring that our customers receive the highest level of care and attention. We're licensed, insured, and bonded, and our team members undergo rigorous background checks and drug screens to ensure that our customers feel safe and secure with our technicians in their homes. We also require our team members to wear shoe covers to protect your floors and keep the dirt outside while they work.
Our Core Values
Our company is built on a foundation of core values, including integrity, excellence, safety, and respect for others. We believe in being truthful and transparent in our dealings with customers, and we strive to provide the highest level of service to encourage repeat business and lasting relationships with our customers.
Meet Our Team
Our team of plumbers and HVAC technicians is comprised of some of the nicest, cleanest, and most respectful professionals in the industry. Our team members are passionate about providing exceptional service and ensuring that our customers receive the highest level of care and attention.
Excellent Customer Service and Professionalism
Many customers have praised the company for their exceptional customer service and professionalism. The technicians were courteous, respectful, and showed genuine kindness towards the customers. They took the time to explain the issues and solutions in a clear and concise manner, making the customers feel comfortable and informed throughout the process.
Timely and Efficient Service
Several reviewers mentioned the prompt arrival and efficient service of the technicians. The company's technicians were able to diagnose and fix the issues quickly, saving customers time and hassle.
Honest and Transparent Pricing
Many customers appreciated the company's honest and transparent pricing. The technicians did not try to sell unnecessary services or products, and the prices were reasonable and fair.
Positive Experiences with Specific Technicians
Some customers specifically mentioned the exceptional service provided by technicians such as Dustin Sanders, Ron, and Tim. These technicians went above and beyond to ensure customer satisfaction.
Negative Reviews
There were a few negative reviews, including one customer who felt overcharged for a faucet replacement, and another who was unhappy with the company's response to a misunderstanding about a lost tool.
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