Experience the Comfort, Experience the Quality
At Platinum Heating and Air 500, we pride ourselves on being the go-to HVAC company for homeowners in Hampton, VA, and the surrounding areas. With over 84 years of experience, we have built a reputation for providing top-notch heating and air conditioning services that cater to the unique needs of each customer. Our team of expert technicians is dedicated to delivering exceptional service, ensuring that your home remains comfortable, healthy, and efficient all year round.
Our Commitment to Quality
At Platinum Heating and Air 500, we understand the importance of quality indoor air. We believe that every homeowner deserves a comfortable living space that is free from pollutants, allergens, and other contaminants. Our mission is to design and install custom HVAC systems that provide optimal air quality, while also reducing energy consumption and saving you money on your utility bills.
Our Services
We offer a comprehensive range of services, including:
- HVAC Repair: Our expert technicians are trained to diagnose and repair all makes and models of heating and air conditioning systems.
- HVAC Installation: We install new HVAC systems that are tailored to your specific needs and budget.
- HVAC Maintenance: Regular maintenance is crucial to extend the lifespan of your HVAC system and ensure optimal performance. Our maintenance plans are designed to keep your system running smoothly and efficiently.
Quality Air Evaluation
At Platinum Heating and Air 500, we take pride in our Quality Air Evaluation process. This comprehensive assessment is designed to identify potential issues with your HVAC system and provide recommendations for improvement. Our experienced technicians will inspect your ductwork, crawl space, and entire HVAC system to identify areas of concern and provide a customized plan to enhance your indoor air quality.
Our Guarantee
At Platinum Heating and Air 500, we stand behind our work. We guarantee that all repairs will be done right, or the repair is free. We also offer a money-back guarantee, ensuring that you are completely satisfied with our services.
Contact Us
If you're ready to experience the Platinum Heating and Air 500 difference, contact us today to schedule your appointment. Our friendly and knowledgeable staff will be happy to assist you with any questions or concerns you may have.
Poor Experience with Maintenance Agreements
Some customers have had negative experiences with Platinum Quality Air's maintenance agreements. Gregory Brezinski reported that despite having a maintenance agreement, the company failed to properly service his system, leading to additional costs and inconvenience. Similarly, K. M. experienced poor customer service, including missed appointments and unreturned calls, despite being a loyal customer.
Positive Experiences with Technicians
On the other hand, many customers have had positive experiences with Platinum Quality Air's technicians. Zach, Peyton, and Kerri were praised for their professionalism, knowledge, and courteousness. Several customers appreciated the technicians' respect for their homes and their ability to explain complex issues in a clear and concise manner.
Satisfaction with Services
Many customers were satisfied with the services provided by Platinum Quality Air, including AC repairs, installations, and maintenance. Some customers appreciated the company's honesty and integrity, such as Alonzo Bristol, who was told he didn't need an outdoor unit, saving him thousands of dollars.
Issues with Customer Service
However, some customers experienced poor customer service, including Mindy R.'s parents, who were refused service because they had installed their own thermostat. K. M. also reported poor customer service, including missed appointments and unreturned calls.
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