Trust us to open the door to a better garage experience!
At Virginia Door, we take pride in being a family-owned and operated business that has been serving the Hampton Roads area since 1959. We specialize in the sales, installation, and servicing of garage doors and electric openers for both residential and commercial customers. Our commitment to customer satisfaction has earned us a reputation as one of the most trusted names in the industry.
Our Mission
Our mission is to provide our customers with top-quality garage door systems, accessories, and exceptional customer service. We strive to build long-lasting relationships with our customers, and we take pride in our ability to deliver prompt, reliable, and efficient service that exceeds our customers' expectations.
Our Services
We offer a wide range of services, including:
- Sales and installation of garage doors and electric openers
- Repair and maintenance of existing garage doors
- Door opener installation and repair
- Garage door accessories, such as keypads and remotes
Our team of experienced technicians is dedicated to providing expert installation, repair, and maintenance services to ensure that our customers' garage doors function smoothly and efficiently.
Our History
As a third-generation family-owned business, we have built a reputation for excellence in the garage door industry. Our commitment to quality, customer satisfaction, and community involvement has enabled us to establish long-lasting relationships with our customers.
Our Partnerships
We are proud members of the Tidewater Builders Association, International Door Association, and Peninsula Housing and Builders Association. We are also the only Wayne Dalton Certified Partner for all of Hampton Roads and beyond, ensuring that our customers receive the highest level of quality and service.
Our Goal
Our goal is to provide our customers with the best possible experience, from initial consultation to final installation and beyond. We believe in building relationships, not just selling products, and we strive to exceed our customers' expectations with every interaction.
Installation Issues
Virginia Door has received mixed reviews regarding their installation services. Some customers have reported issues with their installed products, including problems with garage doors and openers. Karen S. mentioned that they started experiencing issues with their Liftmaster installation, and subsequent technicians used their ladder without asking and asked for their PIN number for the exterior keypad. Annette Holloway Photography stated that after installing new garage doors and openers, the cables tangled, causing problems and requiring unscrewing of the coil assemblies. Bud D. reported that the vinyl trim on one door was torn, and it took six months to resolve the issue.
Quality Concerns
Some customers have expressed concerns about the quality of Virginia Door's products. Pang T. shared a negative experience where the company failed to honor a Limited Lifetime Warranty, claiming it was only valid for a year. Additionally, Gdmatt T. reported that the technician over-tightened bolts, resulting in damage to their garage door.
Positive Experiences
However, many customers have praised Virginia Door's services, citing excellent customer service, fast and reasonable prices, and quality work. Steven Fulcher and James Davenport both gave 5-star reviews, praising the company's fast service and great prices. Brian J. was impressed with the service manager's attention to detail and courteous manner. Djl McRae, Dave Flanagan, Collin Turgeon, and Michelle all highlighted the company's excellent customer service, professionalism, and reasonable prices.
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