Who We Are
At Abacus, we pride ourselves on being a trusted and reliable provider of residential and commercial plumbing, electrical, and HVAC services in Texas. With over 15 years of experience, we have established ourselves as one of the top home service companies in the state. Our commitment to excellence and customer satisfaction has earned us numerous awards and recognition within the industry.
Our History
Founded in 2003 by our CEO, Alan O'Neill, Abacus has grown from a small family-owned business to a prominent player in the home services industry. Our story is one of hard work, dedication, and a passion for delivering exceptional service to our customers. Today, we employ a team of highly trained and experienced technicians who take pride in their work and strive to make a positive impact in the communities we serve.
Our Services
At Abacus, we offer a wide range of services to cater to the various needs of our customers. Our comprehensive services include:
Plumbing
- Emergency plumbing repairs
- Leak detection and repair
- Water heater installation, repair, and maintenance
- Drain cleaning and camera inspections
- Sewer line repairs and maintenance
- Garbage disposal installation and repair
- Water softening and filtration systems
- Back flow prevention
Electrical
- Electrical safety and code inspections
- Electrical panel replacement
- Whole-home surge protection
- Electrical equipment installation and repair
- GFCI outlet installation and repair
- Lighting installation and repair
HVAC
- Air conditioning and heating repairs
- AC and heater installations
- Tune-ups and maintenance
- AC and heater replacements
- Heat pump installation and repair
Why Choose Abacus
At Abacus, we pride ourselves on our commitment to exceptional customer service, industry expertise, and the highest level of professionalism. Our team of licensed and certified technicians is dedicated to providing reliable and efficient solutions to our customers' needs. With our 24/7 emergency service availability, you can count on us to be there when you need us most.
Our Mission
At Abacus, our mission is to provide superior customer service, exceptional workmanship, and unparalleled professionalism in all aspects of our business. We strive to build long-term relationships with our customers by delivering value, reliability, and excellence in everything we do.
Join the Abacus Family
At Abacus, we believe that our customers are the backbone of our business. We are committed to building strong relationships with our customers and providing them with the best possible service. As part of the Abacus family, you can expect:
- Expert advice and guidance from our experienced technicians
- Efficient and reliable service at affordable prices
- Unparalleled customer service with 24/7 emergency availability
- Complimentary insulation inspections with all services
Unprofessionalism and Overpricing
Reviews from Bojan Mihajlovic and Catherine Murphy express frustration with the company's unprofessionalism and overpricing. They reported issues withcheduling, miscommunication, and predatory behavior.
Disappointment with Estimates and Pricing
Bojan Mihajlovic was unhappy with the company's pricing policy, stating that the estimate fee differs depending on whether the customer has a warranty or not. Catherine Murphy mentioned that the company told her a $10,000 problem existed when it didn't, and that they were overpriced.
Poor Workmanship and Lack of Responsibility
Catherine Murphy updated her review to mention that the company installed new pipes and walls with black mold growing on them, and they refused to take responsibility for the issue.
Positives: Professionalism and Reliability
On the other hand, reviews from Deborah Meyers, Mary McCamey, Omolola Adedunye, Karen Solano, Patricia Dickens, and Maria Schenck praise the company's professionalism, reliability, and work ethic. They mentioned positive experiences with specific technicians, such as Cheyenne, Juan Valencia, Carlos Delgado, Edgar, and Chris Castro, who were knowledgeable, courteous, and efficient in their work.
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