Treat each person as if they were our only customer
TRS Heating, Air Conditioning, & Electrical Excellence is a trusted name in the HVAC industry, serving Western New York and surrounding areas. As a family-owned and operated business, we pride ourselves on our commitment to providing exceptional service, maintenance, and installation of heating and cooling systems, as well as electrical services.
Our History
In 1987, TRS Heating and Air Conditioning, Inc. opened its doors in a small warehouse in Amherst, NY. Our founder, Timothy Schultz, had a vision to "Treat each person as if they were our only customer." This motto has remained a core value for our company, guiding our approach to customer service. Over the years, we've expanded our team to over 35 employees, and we're proud to be a family-owned and operated business, with our founder and his children at the helm.
Our Services
At TRS, we offer a comprehensive range of services, including:
- Air Conditioning Service and Repair
- Heating Service and Repair
- Annual Maintenance Service Plan
- Commercial Refrigeration Repair
- Gas Fireplace Install and Repair
- Natural Gas Generators
- Pool Heater Repair
- Electrical Services
Our team of certified technicians is dedicated to providing reliable, efficient, and cost-effective solutions for all your heating and cooling needs. We're committed to staying up-to-date with the latest technologies and industry standards, ensuring that our customers receive the best possible service.
Our Commitment to Excellence
At TRS, we're passionate about delivering exceptional service and exceeding our customers' expectations. We understand the importance of having a comfortable and safe living space, and we're dedicated to providing top-notch solutions that meet our customers' unique needs.
Call Us Today!
If you're in need of HVAC or electrical services, don't hesitate to contact us. Our friendly team is always ready to help, and we look forward to serving you!
Excellent Customer Service and Professionalism
TRS received high praise from multiple customers, with many mentioning the exceptional service they received from the company. Customers were impressed with the professionalism, knowledge, and friendly demeanor of the staff, including technicians like Harry, Geoff, Jeremy, Pete, and Marshall. Many reviewers mentioned that the technicians arrived on time, were courteous, and cleaned up after themselves.
Installation and Product Satisfaction
Customers were also very satisfied with the installation process, mentioning that the technicians explained everything and answered all their questions. The products installed, including air conditioning units, furnaces, and water heaters, were of high quality and worked effectively. Several reviewers mentioned that the installation process was quick and efficient, with minimal disruption to their daily lives.
Recommendations and Repeat Business
Many customers mentioned that they would recommend TRS to friends and family, and that they would use the company again in the future. This level of trust and satisfaction is a testament to the company's commitment to providing excellent service and products.
Negative Reviews
However, not all reviews were positive. Two reviewers had negative experiences with TRS, citing dishonest business practices and poor customer service. One reviewer had an issue with their warranty being voided, while another was frustrated with the company's cancellation policy.
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