Powering Your Safety and Security, One Generator at a Time.
Our Story
At West Plains Roofing, we have been dedicated to providing top-notch roofing services for over 50 years. Since 1968, we have established ourselves as the leading roofing contractor in West Plains, Missouri. Our mission is to deliver exceptional quality workmanship, ensuring that our customers' roofing projects are completed efficiently and on budget. Our team of experienced roofing contractors is committed to extending the life of your roof system, utilizing the latest technology and ongoing maintenance programs to ensure your roof lasts for years to come.
Our Services
At West Plains Roofing, we offer a wide range of services to cater to the diverse needs of our customers. Whether you need minor repairs and regular maintenance or extensive roofing replacement and construction, we have got you covered. Our services include:
- Roof Installation: We specialize in installing a variety of roofing systems, including metal, single-ply, and built-up roofing systems.
- Roof Renovation: Our team can renovate and restore damaged or aging roofs to their former glory.
- Roof Survey: We conduct thorough roof inspections to identify potential issues and provide recommendations for repairs and maintenance.
- Commercial Roofing: We offer a range of commercial roofing solutions, including TPO membrane, single-ply, and Carlisle roofing systems.
- Residential Roofing: We provide top-quality residential roofing services, including metal, shingle, and flat roofing systems.
Our Philosophy
At West Plains Roofing, our philosophy is centered around providing exceptional customer service, ensuring that our customers receive the best possible outcome for their roofing project. We strive to build trusting relationships with our clients by delivering high-quality workmanship, timely project completion, and fair pricing. We believe that by working closely with our customers, we can provide tailored solutions that meet their unique needs and budget.
How We Work
At West Plains Roofing, we understand the importance of effective communication and transparency throughout the roofing process. Our step-by-step guide ensures that we meet and exceed our customers' expectations. Our process includes:
- Initial Consultation: We start with a free consultation to determine your roofing needs.
- Roof Inspection: Our team conducts a thorough inspection to identify potential issues and provide recommendations for repairs and maintenance.
- Preparation: We prepare and plan for the installation, ensuring a smooth and efficient process.
- Installation: Our expert roofers install your new roof, ensuring a high-quality finish and attention to detail.
Why Choose Us
With over 50 years of combined roofing expertise, we have built a reputation for delivering exceptional quality workmanship, timely project completion, and fair pricing. Our experienced team of roofers is fully insured and licensed, ensuring your peace of mind throughout the roofing process. At West Plains Roofing, we guarantee "Quality work" done in a timely, professional manner at a "Fair Price".
Quality of Work
The reviews highlight concerns about the quality of work performed by West Plains Roofing. Leah Learned and Nika Nika both experienced issues with their roofs, with Leah reporting leaks and Nika stating that her roof still leaks despite a previous repair. An independent roof inspector found numerous mistakes in Leah's roof installation, including shingles with exposed nails, improper flashing, and incorrect underlayment placement. This suggests a lack of attention to detail and poor craftsmanship.
Customer Service
The reviews also criticize West Plains Roofing's customer service. Leah Learned had to deal with multiple leaks and repeated repairs, while Bridget Gleeson had a close call with a driver who ignored her horn and nearly struck her vehicle. Nika Nika was also dissatisfied with the company's handling of her issue, stating that they "charged $1100 and the roof still leaks." These complaints suggest a lack of care and concern for customers' experiences.
Contrasting Reviews
However, there are some positive reviews that suggest West Plains Roofing can deliver good work. Sharon Alexander was pleased with the company's thorough inspection and willingness to come back to fix any issues. David Thomas and Vicky Wade both praised the company's professionalism and quality work. Gary Murt and Pete McBride also had positive experiences, with Gary recommending the company to others and Pete describing their work as "second to none." Gary Potter even gave the company a perfect 5-star review, praising their punctuality, quality, and professionalism.
Conclusion
Overall, the reviews suggest that West Plains Roofing's quality of work and customer service are inconsistent. While some customers have had positive experiences, others have reported serious issues with their roofs and poor customer service. Before using this company, it may be a good idea to request an independent roof inspection to ensure that the work is done correctly.
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