Building connections from the inside out.
At Great Lakes Plumbing and Heating Company, we're proud to be a family-owned business that has been building connections in and around the city of Chicago since 1946. Our commitment to excellence has earned us a reputation as a full-service design and installation expert in plumbing, mechanical, fire protection, design/build, service, and special projects. We're dedicated to setting the standards high and delivering results that exceed our clients' expectations.
Our Services
We provide a comprehensive range of services designed to meet the unique needs of our clients. Our expertise includes:
- Plumbing: We design and install commercial plumbing systems that are efficient, reliable, and tailored to our clients' specific requirements. With a focus on quality and safety, we have established ourselves as a trusted partner for plumbing solutions in Chicago.
- Mechanical: Our team of experts in mechanical contracting designs and installs innovative heating and cooling solutions that create healthy environments. We excel in mechanical trade piping systems and are committed to delivering top-notch mechanical contracting services.
- Fire Protection: Fire protection is a critical aspect of our services, and we understand the importance of getting it right. Our professional engineers are dedicated to ensuring that our clients' properties and people are well-protected. We install and service fire protection systems that meet the highest standards of quality and safety.
- Design/Build: Sometimes, building the right connections requires a special, customized approach. Our team of experts is skilled in designing and building fire and plumbing systems that solve complicated challenges. We're proud of our ability to deliver tailored solutions that meet our clients' unique needs.
- Service: We understand that plumbing, mechanical, and fire safety systems need to be serviced regularly to maintain peak performance. Our team is dedicated to providing exceptional service, whether it's an emergency or a routine maintenance call.
- Special Projects: Every job is an opportunity for us to go above and beyond. We manage and deliver work on time and on budget, including those special, out-of-the-ordinary projects. Our team of experts creates practical yet innovative solutions to solve challenges - large and small.
Our History and Values
Founded in 1946 by George J. and Dorothy J. Treutelaar, Great Lakes Plumbing and Heating Company has a rich history of excellence and commitment to quality. Our values guide everything we do, and we're proud to express what's important to our family and team members. We believe in human qualities, pride in our work, confidence in our abilities, and a commitment to excellence.
Company Service and Response Time
The company's response time is praised by customers, with one customer mentioning that their issue was fixed within 6 hours of calling for service. Another customer appreciated the quick response and cleanliness of the technicians.
Technician Knowledge and Professionalism
The technicians sent by the company are knowledgeable and professional, according to customers. One customer mentioned that the technician solved not only the initial issue but also an additional problem with their fireplace. Another customer praised the technician's professionalism, courtesy, and respectfulness, stating that they took the time to explain all options and processes.
Customer Service Issues
However, one customer had a poor experience with the phone service, stating that the girl who answered the phone was rude and didn't speak clearly. This led to the customer's issue not being resolved.
Overall Experience
Customers who had a positive experience with the company praised their work, responsiveness, and professionalism. They mentioned that the company exceeded their expectations and would highly recommend them to others.
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