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At Transmotion, we pride ourselves on being a pioneer in the professional delivery and installation service niche. With over 15 years of experience, we have mastered the art of delivering and installing fitness equipment and large-format leisure products with exceptional quality and care. Our team of specially-trained and experienced professionals is dedicated to providing top-notch service, ensuring that our customers receive the best possible experience.
Our Story
Our journey began in the Chicagoland area, where we established ourselves as a premier service provider in our industry. Over the years, we have expanded our reach to serve Illinois, Wisconsin, Indiana, and Michigan. Our commitment to innovation, technology, and personal relationships has enabled us to stay ahead of the continually-evolving marketplace. With locations in Detroit, MI, Seattle, WA, and San Francisco Bay area / Sacramento, CA, we are equipped to serve a broad range of customers.
Our Services
We specialize in the delivery, installation, and relocation of fitness equipment and large-format leisure products. Our expertise extends to a wide range of products, including treadmills, ellipticals, home gyms, appliances, game tables, play sets, basketball hoops, and furniture. Our dedicated services also cater to retailers and online retailers, providing last-mile delivery, installation, line-haul, warehousing, and distribution services.
Our Values
At Transmotion, we prioritize a customer-first attitude, ensuring that every interaction with our team is exceptional. We take pride in our track record of serving Chicagoland's largest specialty retailers, and we strive to build long-lasting relationships with our customers. Our passion for delivering exceptional service drives us to continually improve and innovate, staying ahead of the curve in our industry.
Positive Experiences
- Excellent communication and customer service from the team
- Timely updates and tracking helped customers have realistic expectations
- Friendly and professional installation teams
- Efficient and thorough installation processes
- Attention to detail and identifying underlying issues (e.g., drainage problem with dishwasher)
- Went above and beyond to meet customer needs and resolve issues
- Careful handling of equipment and property
- Polite and knowledgeable technicians
Negative Experiences
- Poor customer service and lack of response to issues
- Miscommunication and dishonesty regarding delivery and installation
- Damaged property and equipment during delivery
- Unprofessional behavior and lack of accountability
- Failure to address concerns and resolve issues in a timely manner
- Unreliability and inconsistency in delivery schedules and communication
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