Delivering beyond expectations, one wall at a time.
At El Paso Door Company, we take pride in being the premier garage door service provider in El Paso and its surrounding areas. Since 1979, we have been committed to delivering top-notch services to our clients, ensuring their satisfaction and building long-lasting relationships.
Our Story
Our journey began in 1947 when our founder, Ted A. Garcia, started working as an installer of garage doors. Later, in 1979, he partnered with his son Arthur R. Garcia to establish Rap-ser (rapid service) in Las Cruces, New Mexico. After a year, they relocated the business to El Paso, Texas, and renamed it El Paso Door Co. In 1999, Arthur R. Garcia incorporated the business as E.P.S.D. inc. and became its president. Today, we remain a family-owned and operated business, dedicated to providing exceptional services to our clients.
Our Philosophy
We believe in offering a unique and customized consulting experience for each client. Our commitment is to provide the best possible service and products, striving for perfection in every project we undertake. Our customer's satisfaction is our pride, and we take pride in our work.
Our Services
We offer a wide range of services, including new installations, repairs, and maintenance for residential and commercial overhead doors. Our team of highly-trained and experienced technicians can repair all makes and models of garage doors, and we provide same-day service in most residential cases. We also offer free estimates and service all brands of garage doors, openers, and remote controls.
Our Commitment
We are committed to excellence in every aspect of our business. We are fully insured and bonded for your protection, and we maintain an A+ rating with the Better Business Bureau. We are also proud members of the International Door Association and the Greater El Paso Chamber of Commerce.
Customer Experience
The customer experience with El Paso Door Co. is a mixed bag. On the positive side, many customers have reported excellent service, with technicians being prompt, professional, and knowledgeable. Some customers have even praised the company for their fast response times, with issues being resolved in under an hour.
Pricing and Value
Some customers have reported being satisfied with the pricing and value offered by El Paso Door Co. One customer reported getting a better quote from the company compared to a competitor, and another customer felt that the price was reasonable for the service provided.
Issues with Customer Service
However, some customers have reported issues with customer service, including long wait times, unreturned calls, and rude employees. One customer reported being told that a door would arrive in two weeks, but it took a month and a half to arrive. Another customer had a poor experience with the company's owner, Art, who failed to return calls and resolve an issue with a damaged door.
Installation and Maintenance
The installation process has generally been reported as smooth and quick, with some customers praising the technicians for their expertise and professionalism. However, one customer reported feeling rushed and pressured during the sales process.
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