Schnorrbusch Heating & Air Conditioning is a family-owned and operated company serving the Terrell, TX area with reliable, efficient, and affordable heating, cooling, air quality, and refrigeration services. Founded by the Schnorrbusch family, we are committed to providing personalized, top-notch service and fostering long-lasting relationships with our customers.
Our Expertise
Our skilled technicians are licensed and experienced, boasting a combined total of over 20 years in the industry. We are equipped to handle all your needs, from routine maintenance and repairs to installations and advanced diagnostics.
Services Offered
- Heating: Installation, repair, maintenance, and inspection of all heating systems, including boilers, furnaces, heat pumps, and more.
- Air Conditioning: Comprehensive service for all air conditioners, including repairs, installations, tune-ups, and refrigerant recharge.
- Air Quality: Assessment, improvement, and maintenance of indoor air quality.
- Refrigeration: Repair, maintenance, and installation of residential and commercial refrigeration systems.
What Sets Us Apart
- Personalized Service: We believe in building long-lasting relationships with our customers and treating each client as a valued individual.
- Honest & Upfront Communication: We provide clear and transparent information about your options and costs upfront, without any hidden fees or surprises.
- Expert Technicians: Our skilled technicians are licensed and equipped to handle all your needs with expertise and care.
- Affordable Prices: We offer competitive prices and financing options to fit your budget.
Our Commitment
At Schnorrbusch Heating & Air Conditioning, we are dedicated to:
- Providing upfront pricing and transparent communication.
- Offering honest recommendations and solutions tailored to your needs.
- Delivering thorough and proper service that meets your expectations.
- Respecting your time, property, and investment.
Contact us today to experience the Schnorrbusch difference and discover how we can help you achieve comfortable and reliable climate control in your home or business.
Poor Customer Service and Overpriced Services
The first review, given 1 star, highlights the poor customer service and overpriced services provided by Schnorrbusch Heating and Air. The author, Aaron Harding, paid $500 for an AC setup fee that was supposed to be a simple task, but the technician took 3 extra hours to complete the job due to issues with leaking hoses and a lack of proper tools. The author feels that the company was unfair and did not listen to his concerns when he asked for a discount.
Excellent Customer Service and Reviews
On the other hand, the majority of the reviews (all 5-star reviews) praise the excellent customer service and quality of work provided by Schnorrbusch Heating and Air. Reviewers highlight the friendly and knowledgeable staff, quick response times, and thorough job inspections. Many of the reviewers express gratitude for the technicians' willingness to explain the work being done and provide recommendations without high-pressure sales tactics.
Terrible Installation and Lack of Follow-up
However, one 1-star review stands out for its negative experience. Joe Kelley experienced a terrible installation of a new compressor, which was sloppy and required him to provide tools, tape, and a dolly. He contacted the company multiple times to address the issue, but they refused to fix the problem or investigate a possible defective unit. The reviewer had to hire another HVAC service contractor to repair the installation and investigate the defective unit.
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