Transform Your Space, Transform Your Life.
At Potomac Tile and Carpet, we pride ourselves on being the premier flooring experts in the Frederick, MD area. With years of experience and a passion for exceptional customer service, we are dedicated to helping our clients find the perfect flooring solutions for their homes and businesses. Our knowledgeable staff is committed to providing personalized attention to each and every customer, ensuring that your flooring needs are met with precision and care.
Our Story
Our journey began with a simple mission: to provide high-quality flooring products and exceptional customer service to the Frederick, MD community. Over the years, we have grown to become a leading flooring retailer, offering a vast array of products from top manufacturers. Our commitment to excellence has earned us a reputation for being one of the most trusted flooring experts in the area.
Our Services
At Potomac Tile and Carpet, we understand that every client has unique flooring needs. That's why we offer a wide range of services to cater to your specific requirements. From hardwood and tile to carpet and luxury vinyl, our extensive product line ensures that you'll find the perfect flooring solution for your space. Our services include:
- Flooring installation
- Product selection guidance
- Custom design consultation
- Project management
- Post-installation support
Our Values
At Potomac Tile and Carpet, we believe in building lasting relationships with our clients. Our core values revolve around providing exceptional customer service, offering high-quality products, and fostering a culture of trust and integrity. We strive to make your flooring experience unforgettable, and we're committed to exceeding your expectations at every turn.
Overall Experience
The overall experience with Potomac Tile & Carpet is overwhelmingly positive, with many customers expressing satisfaction with the company's selection, staff, and installation services.
Staff and Service
The staff at Potomac Tile & Carpet are consistently praised for their knowledge, friendliness, and helpfulness. Many customers have mentioned the excellent service they received from specific staff members, including Russell, Bob, and Lillie. The installers are also commended for their professionalism and efficiency.
Product Selection
The company's selection of flooring options is frequently mentioned as a strength, with customers appreciating the wide range of choices available.
Installation
The installation process is generally smooth, with customers reporting that the installers are efficient, clean up after themselves, and take care to protect furniture.
Negative Experiences
A few customers had negative experiences, including poor communication, rude installers, and issues with the installation process. However, in one case, the owners responded promptly to address the concerns.
Exceptions
One customer had a poor experience with a salesman who was unhelpful and unwilling to contact the factory rep about a specific tile. Another customer felt that the sales staff and floor room service were subpar.
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