At Palace Pools, we're dedicated to providing the highest-quality pool services in the Jacksonville area. Our team of experts can help you choose a beautiful pool design, construct your ideal pool using advanced technology, maintain your pool for years to come, and even refurbish out-of-date pools. Our goal is to create a stunning outdoor oasis that becomes the central hub of your social life, relaxation, and exercise.
Our Services
As a one-stop-shop for all of your Jacksonville pool design, construction, maintenance, and remodeling needs, we offer a comprehensive range of services, including inground concrete pools, inground concrete spas, pool and spa control systems, GeoThermal, gas, solar, and heat pump heating units, pool enclosures, refurbishing pools and spas, repair and replacement of pool lighting, crack repair, weekly pool cleaning and maintenance, pool inspections for new home buyers, and fountains and water features. We're committed to staying at the forefront of the latest industry developments, ensuring that we can offer the most advanced, eco-friendly, and innovative solutions available.
Our Philosophy
At Palace Pools, our philosophy is simple yet powerful: provide outstanding service and deliver beautiful results. We've seen firsthand the pitfalls that some well-intentioned pool companies encounter, from neglecting customer service to outdated techniques and cost-cutting measures. That's why we're committed to providing a seamless construction experience, using only premium materials, expertly handled by our skilled team. We prioritize transparent communication, ensuring you're informed every step of the way, and we're always accessible to address any concerns or questions you may have.
Our Mission
Our mission is to elevate pool experiences, providing exceptional service and delivering unparalleled results. We're dedicated to crafting pools and spas that exceed your expectations, using cutting-edge technology and sustainable practices. Whether you're looking to create a luxurious oasis, a family-friendly haven, or a serene retreat, we're here to help. Our commitment to quality, craftsmanship, and customer satisfaction sets us apart, and we're proud to be the go-to pool builders in Jacksonville.
Positive Experiences
Some reviewers had a great experience with Palace Pools, praising their excellent communication, professionalism, and quality of work. They mentioned that the company exceeded their expectations, and they would highly recommend them.
Common Issues
The most common issues mentioned in the reviews were:
- Lack of Communication: Many reviewers complained about the company's lack of communication, leading to frustration and uncertainty.
- Delays and Unmet Deadlines: Several reviewers experienced delays in the construction process, with some projects taking months longer than expected.
- Unprofessional Behavior: Some reviewers reported unprofessional behavior from the company, including ignoring emails and not showing up for scheduled appointments.
Negative Reviews
The majority of negative reviews were due to the company's poor communication, lack of professionalism, and failure to meet deadlines. Some reviewers reported being left in the dark about the status of their projects, and others experienced unprofessional behavior from the company.
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