Business Details
10 Years
experience
Emergency
services
Expert Carpet Cleaning Services in Burlingame
New Era Carpet Cleaning is a family-owned business established in 2016, serving residential and commercial clients in Burlingame and the broader Bay Area. With over two decades of combined industry experience, we specialize in advanced carpet cleaning, natural stone restoration, tile and grout care, upholstery cleaning, and pet odor removal. Our technicians utilize state-of-the-art equipment and eco-friendly solutions to deliver thorough, reliable results while prioritizing customer satisfaction.We are fully insured, bonded, and guarantee all workmanship, ensuring peace of mind for every client. Our commitment to excellence has earned us a reputation as a trusted local service provider dedicated to revitalizing spaces with precision and care.
Services
Carpet Cleaning
Upholstery Cleaning
Natural Stone Restoration
Pet Odor Removal
Commercial Cleaning
Air Duct Cleaning
Details
- Year established: 2016
Highlights and features
- We combine 20 years of industry experience with advanced cleaning technology.
- Family-owned service prioritizing personalized attention and local community needs.
- Offer 24-hour emergency response for urgent cleaning requirements.
- Fully insured and bonded with a 100% satisfaction guarantee.
- Use eco-friendly, pet-safe cleaning solutions for all residential projects.
What people say
Fantastic job
Thoroughly cleaned
Great value
Prompt communication
Eco-friendly solutions
Services
Carpet Cleaning
Our carpet cleaning service utilizes high-temperature steam extraction to remove deep-seated dirt, allergens, and stains. The process involves pre-treatment of spots, detergent application, and powerful extraction using truck-mounted systems. We employ eco-friendly solutions safe for pets and children, ensuring carpets regain their original vibrancy while maintaining indoor air quality. Clients receive post-cleaning care instructions to prolong results.
Pet Odor Removal
This specialized service targets pet-related odors using enzyme-based treatments that break down uric acid crystals. The multi-step process includes pre-treatment, steam cleaning of both carpet sides, and optional pad replacement. Our technicians address recurring odor issues caused by pet accidents, ensuring complete elimination rather than temporary masking. We provide guidance on preventing future incidents through environmental modifications.
Natural Stone Restoration
We restore natural stone surfaces through professional cleaning, sealing, and grout rejuvenation. Our certified technicians assess stone type and condition before applying pH-balanced cleaners and protective sealers. The service includes soil extraction, stain removal, and color-enhancing treatments for materials like marble, granite, and travertine. Clients receive maintenance recommendations to preserve surface integrity and appearance long-term.
Commercial Cleaning
Tailored carpet maintenance programs for commercial spaces of all sizes. Our services include high-traffic area restoration, periodic deep cleaning, and customized maintenance schedules. We accommodate business hours to minimize operational disruption while extending carpet lifespan. The process follows industry standards for commercial flooring care, with documentation available for compliance purposes.
Upholstery Cleaning
Professional cleaning of sofas, chairs, and other upholstered furniture using low-moisture techniques. We test fabric types before applying specialized cleaners that remove soils without damaging materials. The service includes spot treatment, steam extraction, and deodorization to refresh appearance and hygiene. Clients receive care tips to maintain fabric quality between professional cleanings.
Questions
What areas do you service?
We serve all nine Bay Area counties including San Mateo, Alameda, and Marin. Our primary service area centers around Burlingame with surrounding communities.
Do you offer emergency cleaning services?
Yes, we provide 24-hour emergency response for urgent carpet cleaning needs, including water damage and pet-related incidents.
Are your cleaning products pet-safe?
All our standard cleaning solutions are eco-friendly and safe for pets and children when used as directed by our technicians.
How long does carpet drying take?
Drying time typically ranges from 4-6 hours depending on humidity. We recommend keeping traffic off carpets until fully dry for best results.
What payment methods do you accept?
We accept cash, major credit cards, and digital payment options. Payment terms for commercial clients can be arranged in advance.
Do you guarantee your work?
Yes, we offer a 100% satisfaction guarantee on all services. Contact us within 48 hours if you have any concerns about completed work.
