Your Partner in Glass and Aluminum Solutions
Crandell Glass & Aluminum, LLC is a locally owned and operated business in Tucson, Arizona, dedicated to providing top-notch glass services to residential and commercial clients. Our team of experts is committed to delivering exceptional customer service, high-quality products, and unparalleled workmanship. With years of experience in the industry, we have built a reputation for being one of the most trusted and reliable glass companies in the region.
Our Services
At Crandell Glass & Aluminum, LLC, we offer a wide range of services to cater to the diverse needs of our clients. From residential window replacement and repair to commercial glass services, we have the expertise and resources to handle projects of all sizes and complexities. Our services include:
- Residential window replacement and repair
- Commercial glass services, including automatic entrance installation and repair, glass and aluminum storefronts, and curtain walls
- Energy-efficient window installation
- Mirror and shower enclosures
- Retractable screen doors
- Custom aluminum fabrication
- Consultations and project design and implementation
Our Philosophy
Our philosophy is simple: we believe in offering high-quality products and top-notch services at affordable rates while aiming to exceed our clients' expectations. We value our reputation and treat every project with the attention it deserves, ensuring complete customer satisfaction. Whether you're a homeowner, contractor, or business owner, we are dedicated to providing personalized service and tailored solutions to meet your specific needs.
Our Commitment
At Crandell Glass & Aluminum, LLC, we are committed to delivering exceptional quality, superior customer service, and unbeatable value. We take pride in our work and strive to build long-lasting relationships with our clients. Our team of certified technicians and experts is dedicated to providing innovative solutions, unparalleled workmanship, and unmatched customer service.
Mixed Reviews for Crandell Glass and Window Company
Poor Customer Service Experiences
Many customers have expressed frustration with the company's residential customer service, citing long wait times for estimates and installations, poor communication, and a lack of responsiveness. Some customers have even reported being ignored or dismissed by the company.
Delays and Inefficiencies
Several reviewers experienced delays in getting estimates, scheduling appointments, and completing installations. These delays led to frustration and mistrust of the company.
Quality of Workmanship
On a positive note, some customers have reported being satisfied with the quality of the work performed by Crandell Glass and Window Company. The installation of doors and windows has been praised for its quality, and some customers have appreciated the attention to detail and conscientious approach of the company's technicians.
Ethical Practices
One reviewer praised the company's ethical approach, citing an instance where the company offered a more cost-effective solution to a problem, rather than trying to maximize profits.
Commercial Focus
Some customers have speculated that the company prioritizes its commercial customers over residential ones, leading to poor service and delays for residential clients.
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