Business Details
50+ Years
experience
Emergency
services
Trusted HVAC Services in Asheville, NC
Gentry Service Group has been delivering top-tier HVAC services to Asheville, NC, and surrounding areas since 1963. As a Carrier Factory Authorized Dealer, we meet stringent standards for service and dependability, with NATE-certified technicians trained in the latest innovations. Our commitment to integrity, respect, and customer-first service has earned us over 3,000 positive local reviews and recognition as a BBB A+ Rated business.We offer 24/7 emergency services, comprehensive maintenance plans, and financing options with approved credit. Our team prioritizes transparency, providing detailed diagnostics and cost approvals before any work begins. With decades of experience in residential and commercial HVAC systems, we ensure reliable comfort and air quality solutions tailored to our clients' needs.
Services
HVAC Services
AC Repair
Heating Installation
Electrical Services
Indoor Air Quality
Commercial HVAC
Maintenance Plans
Emergency Repairs
Generator Installation
Ductless Systems
Details
- Year established: 1963
Highlights and features
- Over 3,000 positive local reviews
- Locally owned since 1963
- NATE-certified technicians
- 24/7 emergency services available
- A+ Rated on BBB
Associations and certifications
- Carrier
- NATE
- BBB A+
What people say
Positive reviews
A+ BBB
Carrier award
NATE-certified
Emergency service
Services
HVAC Services
Gentry Service Group provides comprehensive HVAC installation, repair, and maintenance services for residential and commercial clients. Our NATE-certified technicians ensure efficient, reliable systems using Carrier equipment. We offer 24/7 emergency support and customized maintenance plans to extend system longevity while maintaining optimal indoor air quality.
AC Repair
Our experts deliver prompt AC repair services for all makes and models. As a Carrier Factory Authorized Dealer, we use genuine parts and factory-trained methods to restore cooling efficiency. Emergency repairs are available 24/7 to address urgent comfort needs in homes and businesses.
Heating Installation
We specialize in heating system installations, including furnaces, heat pumps, and boilers. Our team performs heat loss calculations to recommend appropriately sized Carrier systems. Financing options and maintenance agreements ensure accessible, long-term comfort solutions for Asheville residents.
Indoor Air Quality
Our indoor air quality services include air duct cleaning, UV light purification, and Air Scrubber installations. These solutions remove contaminants, allergens, and odors from HVAC systems, creating healthier environments for homes and businesses in Western North Carolina.
Electrical Services
We offer electrical installation and repair services, including panel upgrades, EV charging stations, and emergency electrical repairs. Our licensed electricians prioritize safety and code compliance, providing 24/7 support for urgent electrical issues affecting residential and commercial properties.
People
Joe Salsman
President
With over 30 years in mechanical contracting, Joe leads Gentry Service Group since 2023. He holds multiple HVAC and electrical licenses and focuses on operational excellence.
Kelly Giezentanner
Director of Operations
Joined in 2007, Kelly oversees residential services and maintenance programs. She combines hospitality experience with HVAC expertise to enhance customer satisfaction and technician logistics.
Candice Horrell
Controller
A UNC Asheville accounting graduate, Candice manages financial operations while balancing family life and community church involvement.
Terry Evans
Director of Business Development
With a business management degree from NC State, Terry drives commercial growth through strategic partnerships and innovative solutions for complex HVAC challenges.
Duane Gentry
Founder
Retired president with 23 years leading the company. Now mentors leaders and focuses on charitable work while maintaining industry licensing credentials.
Questions
What is the SEER rating?
SEER measures air conditioner efficiency. Higher SEER means greater energy efficiency.
Why is regular HVAC maintenance important?
Prevents breakdowns, extends system life, and ensures optimal efficiency through inspections and tune-ups.
What filter types do you recommend?
Pleated media filters improve air quality. Replace monthly or clean reusable filters during heavy use.
Do you offer emergency HVAC services?
Yes, 24/7 emergency repairs for heating and AC systems.
What does your warranty cover?
10-year parts and labor warranty on Carrier equipment with our Total Comfort Plan.
