We Promise A lot & Give Even more!
Harley's Plumbing Company provides comprehensive plumbing services for residential and commercial properties across the Austin area. Founded in 2005 by Gary Keister, a seasoned plumber with over 35 years of experience, we are a locally owned and operated business dedicated to exceeding customer expectations.
Our Team of Experienced Plumbers
Our team of certified and licensed plumbers are the backbone of our company. Each member is highly skilled and experienced in all aspects of plumbing, from fixing leaky faucets to tackling complex installations. We take great pride in empowering our team through ongoing training and development, ensuring they stay at the forefront of the industry.
Our Commitment to Transparency and Honesty
At Harley's Plumbing, we believe in building trust through transparency and honesty. We provide upfront pricing and clearly explain all options to our clients, empowering them to make informed decisions. We value open communication and clear explanations throughout the entire process.
Wide Range of Services
Our extensive services cover all your plumbing needs, including:
- Water Heater Services: Expert repair, replacement, and installation of traditional and tankless water heaters.
- Water Softening: Eliminate scaling and enjoy the benefits of softened water with professional installations and maintenance.
- Leak and Repair: Addressing all types of leaks and repairs, from dripping faucets to complex plumbing issues.
- Drain Cleaning: Restore optimal drain flow and prevent future blockages with thorough drain cleaning services.
- Preventative Care: Stay ahead of potential problems with regular inspections and maintenance plans.
Why Choose Harley's Plumbing?
The combination of our experienced team, commitment to transparency, and wide range of services makes Harley's Plumbing the right choice for all your plumbing needs. We strive to:
- Provide exceptional customer service and prioritize client satisfaction.
- Offer competitive prices and transparent billing.
- Deliver high-quality workmanship and ensure lasting solutions.
- Respond promptly to emergencies and schedule appointments at your convenience.
Contact us today for exceptional plumbing services from a trusted local company!
Common Issues and Quality of Service
Many customers have praised Harley's Plumbing for their exceptional service, professionalism, and quality of work. Several reviewers have mentioned that the company responded quickly to their emergencies, such as broken pipes during the freeze in February. The company's employees, including Gary, David, and Andre, have been commended for their expertise, courtesy, and promptness. One reviewer even commented that Harley's Plumbing delivered on their promise and exceeded expectations.
Unprofessional and Dishonest Behavior
On the other hand, some customers have reported experiencing unprofessional and dishonest behavior from the company's employees. One reviewer claimed that they were struck by a company truck driver who was texting on his phone, and when they tried to file a claim, they were denied. Another reviewer reported that the company's manager denied a driver's involvement in an incident, despite evidence to the contrary.
Communication and Follow-up
Some reviewers have expressed frustration with the company's communication and follow-up. One reviewer felt that they were left in the dark after a job was completed, and another reported that the company failed to contact them after promising to do so.
Overall Experience
Despite some negative experiences, many customers have reported positive interactions with Harley's Plumbing. The company's ability to respond quickly to emergencies, provide quality work, and communicate effectively have been praised by several reviewers.
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