It's not how much we know, but how much we care!
Our Company
At Emerald Pools, we pride ourselves on providing an unparalleled experience from start to finish. Our mission is to deliver the best possible value to our customers by offering custom designs, high-quality products, and exceptional customer service. As a family-owned and operated business, we understand the importance of building strong relationships with our customers. Our owner, Bryan Foote, is dedicated to providing personalized service and ensuring that every client feels valued and respected.
Our Services
We specialize in the construction of pools, water and fire features, and provide a wide range of services to ensure a seamless and enjoyable experience. From the initial consultation to the completion of the project, we are committed to delivering exceptional results. Our team of experts is dedicated to providing top-notch quality and attention to detail, ensuring that every pool and feature is built to last.
Some of the services we offer include:
- Pool construction: We design and build custom pools that cater to your unique needs and preferences.
- Water and fire features: We create stunning waterfalls, fountains, and fire pits that add beauty and ambiance to your outdoor space.
- Remodeling and renovation: We can revitalize and update your existing pool or feature to give it a fresh new look.
Our Commitment to Quality
At Emerald Pools, we are committed to delivering the highest level of quality and satisfaction. We take pride in our work and are dedicated to ensuring that every project meets our high standards. Our team is comprised of experienced professionals who are passionate about their work and are committed to providing exceptional service.
What Our Customers Say
We have been fortunate enough to work with numerous satisfied customers who have shared their positive experiences with us. From the initial consultation to the completion of the project, we strive to exceed our customers' expectations and provide a truly exceptional experience.
Overall Experience
The overall experience with Emerald Pools is mixed, with some customers having a positive experience and others having a negative one.
Positive Aspects
- Professionalism and Care to Detail: Many customers praised Bryan, the owner, for his professionalism and attention to detail. They appreciated his ability to manage the pool-building process and his willingness to communicate with them throughout the project.
- Quality of Work: Several customers were thrilled with the final result, stating that their pools look phenomenal and that the LED lights are a great added feature.
- Communication: Many customers appreciated the quick response times and open communication from Bryan and his team, including Charlie, who was mentioned as a redemption in one review.
Negative Aspects
- Poor Customer Service: Some customers experienced poor communication from Bryan, stating that he was unresponsive and didn't return phone calls, emails, or texts for weeks.
- Subpar Workmanship: A few customers were unhappy with the quality of work from subcontractors, stating that they didn't care about their craftsmanship and just wanted to get paid quickly.
- Misrepresentation: One customer felt that the final product didn't match the original renderings, and another customer was scared to use the pool steps due to their poor design.
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