At Valley Furnace, Inc., we are a family-owned and operated company that has been serving the Pierce County area for over 50 years. Our mission is to provide the best value in quality heating and air conditioning equipment and parts backed by exceptional service and a sincere concern for our customers' needs. We pledge to our customers the highest level of quality, integrity, honesty, and fairness at a reasonable price.
Our Services
Valley Furnace offers a wide variety of services including installation, service repairs, parts, and routine maintenance for all your heating and cooling needs. Our products and services are available for both residential and commercial customers. We feature American Standard, Lennox, and Coleman products, and our service department repairs all major brands.
Our Products
We offer a wide range of products to meet your heating and cooling needs. Our product line includes air handlers, heat pumps, heating systems, furnaces, and programmable thermostats. We also offer tankless hot water heaters, ductless heating and cooling systems, and whole house filtration systems to improve indoor air quality.
Our Commitment
At Valley Furnace, Inc., we are committed to establishing lasting relationships with our customers by exceeding their expectations and gaining their trust through exceptional performance from every member of our trained staff. We back all of our work with warranties to ensure that our customers are never left without assistance. Our goal is to provide the best value in quality heating and air conditioning equipment and parts backed by exceptional service and a sincere concern for our customers' needs.
Overall Satisfaction
The overall sentiment of the reviews is extremely positive, with 31 out of 32 reviewers giving 5-star ratings. The reviewers praise Valley Furnace for their exceptional customer service, professionalism, and quality of work.
Praise for Customer Service
Many reviewers commend Valley Furnace's customer service, citing prompt responses, courteous technicians, and helpful office staff. Several reviewers mention that the company went above and beyond to resolve issues and provide valuable advice on system maintenance.
Quality of Work
Reviewers praise the quality of work performed by Valley Furnace, including efficient and clean installations, thorough servicing, and professional knowledge of heating and cooling systems.
Trust and Loyalty
Several reviewers express their trust and loyalty to Valley Furnace, with some stating they have used the company's services for years and would highly recommend them to others.
Competitive Pricing
Some reviewers mention that Valley Furnace provided competitive pricing, with one reviewer noting that the company beat out bids from other companies.
Minor Criticism
The only negative review (rated 3 stars) expresses disappointment with the bid process, citing a lack of itemized breakdowns and a higher price compared to competing bids.
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