We Fix Chimneys: 'The Chimney Tells the Story!'
At Masters Services, we pride ourselves on being a family-owned and operated business that has been serving Texas and Oklahoma for over 25 years. Our commitment to providing exceptional service and expertise has earned us a reputation as the leading provider of chimney and fireplace services in the region.
Our Story
Masters Services was founded on the principle of proactively protecting homes and communities by providing licensed professionals who are dedicated to their craft. Our team of certified master chimney technicians, CSIA-certified sweepers, and certified chimney professionals are committed to upholding the highest standards of care and integrity in every aspect of our service.
Our Services
At Masters Services, we offer a comprehensive range of services designed to meet the unique needs of homeowners and commercial properties. Our services include:
- Chimney Sweep: Our expert team uses the latest technology to inspect and clean your chimney, ensuring a safe and efficient burning experience.
- Masonry Services: From small to large-scale masonry projects, our team is equipped to handle everything from repairing and rebuilding chimneys to creating custom fireplaces and outdoor living spaces.
- Chimney Repairs: Our team is dedicated to fixing leaks, masonry damage, and other issues that can compromise the safety and functionality of your chimney.
- Chimney Caps: Protect your home and keep critters out with our custom-built chimney caps, designed to improve chimney safety and protection.
- Air Duct Cleaning: Keep your air ducts and dryer vents clean and free-flowing to prevent damage and improve air quality.
- Fireplace Remodels: Transform your existing fireplace or install a new one with our custom designs and installations.
- Glass Fireplace Doors: Enhance the aesthetics of your fireplace with our custom-made glass doors, featuring interchangeable panel designs.
- Gas Logs: Choose from our range of realistic gas logs for a flame-effect that's hard to distinguish from real fire.
- Dryer Vent Cleaning: Prevent fires and improve dryer efficiency with our professional dryer vent cleaning service.
- Outdoor Living: Bring the outdoors in with our custom-designed backyard oases and firepit installations.
- Custom Chimney Products: Our expert craftsmen produce high-quality chimney-related products, including chimney caps, covers, and accessories.
Our Team
Our team of experts is comprised of certified master chimney technicians, CSIA-certified sweepers, and certified chimney professionals. With a combined 100+ years of experience, we've honed our skills through continuous training and education to ensure the highest level of expertise in the industry.
Community Involvement
At Masters Services, we take pride in our commitment to giving back to our community. We partner with local organizations and participate in charity events to make a positive impact on the lives of those around us.
Negative Experiences with Master Services Inc
Poor Workmanship and Deception
Reviews highlight the company's poor workmanship, false statements, and excuses. One reviewer had to inspect the work themselves and found many mistakes and damages to their existing roof and shingles. Another reviewer was misled into buying a $250 inspection and was recommended a $4,000 chimney cap replacement, only to find out that the fireplace logs they wanted were on backorder for 3-6 months.
Misleading Sales Tactics
Several reviewers accuse Master Services Inc of using misleading sales tactics, taking advantage of elderly people. One reviewer's 76-year-old mother was sold a $250 inspection and a $4,000 chimney cap replacement without being informed about the backorder of the fireplace logs. The company also allegedly uses high-pressure sales tactics to upsell services.
Unreliable and Unresponsive
Reviewers also report that the company is unreliable and unresponsive. One reviewer had to call the office five times to report a leak in their chimney, and the manager never returned their call. Another reviewer was promised a recording of a phone call but never received it.
Positive Experience
Exceptional Customer Service
One reviewer had an exceptional experience with Master Services Inc, praising the customer service, education, and usage instructions provided by Cody and his partner.
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