Empowering You to Roof with Confidence, One Roof at a Time.
At Rafael Floors Abbey Carpet Center, we have been serving Marin County homeowners and businesses for over six decades, providing top-quality flooring solutions and exceptional customer service. Our 5000 square foot showroom is located in San Rafael, CA, and showcases a wide selection of flooring options from leading manufacturers.
Our Mission
Our goal is to help educate customers so that they may make the best possible decision for their flooring needs. Our professionally trained staff is committed to helping you create your dream home with our extensive range of flooring options, including hardwood, carpet, vinyl, laminate, and natural flooring.
Flooring Services
We offer a range of flooring services, including professional installation, hardwood refinishing, and repairs. Our trained in-house installers ensure that your flooring is installed to perfection, and our expert technicians can refinish and repair your hardwood floors to restore their original beauty.
Showroom Experience
Our spacious showroom is designed to provide an exceptional customer experience. With a vast selection of samples from leading manufacturers, including Mullican, Kahrs, Max Windsor, Mannington, and Shaw, you're sure to find the perfect flooring solution for your home. Our knowledgeable staff is always available to answer your questions, provide guidance, and offer expert advice to ensure you make an informed decision.
Awards and Recognition
We are proud to have received numerous awards and recognition for our exceptional customer service, including Pacific Sun's "Best of Marin - Carpet" and "Best of Marin - Hardwood" awards, and Diamond Certified recognition for our high-quality products and services.
Customer Testimonials
Don't just take our word for it! Our customers rave about our exceptional customer service, attention to detail, and high-quality products. "I wish I could give them 10 stars! Real customer service, attention to detail, and terrific follow-up. I highly recommend them to anyone considering any type of flooring." - Mary W. (Yelp)
Visit Our Showroom
Come visit us today and experience our excellent customer service and top-quality products & installations. Our showroom is conveniently located at 822 Francisco Blvd. West, San Rafael, CA 94901. Call us at (415) 456-3656 or email us at info@rafaelfloors.com to schedule a visit.
Experience with Rafael Floors
Positive Experiences
- Customers praised the professionalism and helpfulness of the staff, particularly Steve, who provided excellent customer service and guidance throughout the flooring process.
- The store's selection and prices were competitive, with some customers finding better deals compared to other vendors in the area.
- The installation process was smooth, with efficient and clean installation crews.
- The company's refinisher did a great job, and the final result looked lovely.
- The staff provided free samples, advice, and guidance, helping customers make informed decisions.
Negative Experiences
- A customer had a poor experience with the sales staff, who failed to mention the need for a transition piece, resulting in additional costs and inconvenience.
- Another customer had issues with the installation, including damaged flooring and incorrect charging on their credit card.
- A customer was dissatisfied with the business's practices, citing the owner's alleged lack of ethics and values due to hiring an unlicensed driver.
- Some customers experienced poor communication and follow-up from the company, including delayed estimates and unresponsive staff.
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