Store with Us and Experience the Difference!
At Nine Mile Road Self Storage, we understand the importance of having a reliable and secure storage solution. That's why we offer a range of storage units and services designed to meet the unique needs of our customers. Whether you're a student, homeowner, or business owner, we have the perfect storage solution for you.
Convenient and Affordable Storage Solutions
We offer a range of storage unit sizes, from 5' x 5' to 10' x 25', to accommodate your specific storage needs. Our units are easily accessible, with drive-up loading and unloading, making it easy to store and retrieve your belongings. We also offer a full range of packing and moving supplies, and can even pre-package your order for convenient pick-up.
Business Storage Solutions
At Nine Mile Road Self Storage, we understand the unique storage needs of businesses. Whether you need to store inventory, archives, or equipment, we have the perfect solution for you. Our units are secure, accessible, and affordable, making us the ideal choice for businesses of all sizes.
Security and Convenience
Our gated facilities are lighted at night and equipped with surveillance cameras, providing an added layer of security for your stored items. We also offer easy payment options, with no long-term contracts, and a range of payment methods, including major credit cards.
About Our Facility
Our facility is conveniently located in the East End of Richmond, on Nine Mile Road, across from the Masonic Home. Our office hours are Monday through Saturday, 9 AM to 5 PM, and our gate hours are 7 AM to 9 PM, every day.
Our Commitment to You
At Nine Mile Road Self Storage, we are committed to providing exceptional customer service, secure and convenient storage solutions, and affordable prices. We strive to exceed our customers' expectations, and we're confident that you'll find our storage solutions to be the best in Richmond.
Customer Service Issues
Many reviewers have expressed frustration with the customer service at this storage facility, with some experiencing issues with late fees, billing, and access to their units. Some have mentioned that the manager was unresponsive or unhelpful, leading to added stress and financial burdens.
Late Fees and Billing Issues
Several reviewers have mentioned issues with late fees, which can be steep and add up quickly. Some have experienced unexpected fees, and others have had issues with their payments not being processed on time, resulting in additional charges.
Positive Experiences
However, not all reviewers have had negative experiences. Some have praised the friendly and helpful staff, citing Courtneyn and Wendy as particularly helpful. Others have mentioned the convenience and affordability of the storage units.
Security Concerns
One reviewer had a concerning experience with an unauthorized person accessing their unit, highlighting concerns about security and access control.
Cleanliness and Condition of Facilities
Several reviewers have mentioned that the facilities are clean and well-maintained, making them a convenient option for storing belongings.
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