Partner with us for a cleaner, healthier tomorrow!
At Ugplay Service Inc., we take pride in being a family-owned and operated business that provides top-notch janitorial services to businesses, schools, retailers, warehouses, churches, corporate buildings, construction sites, fitness centers, healthcare facilities, and public venues in Norfolk, Virginia. Our commitment to customer satisfaction, attention to detail, and dedication to solving problems sets us apart from the rest.
Our Services
We offer a wide range of services designed to meet the specific needs of our clients. Our janitorial services include daily, weekly, and monthly cleaning schedules, hard-surface floor cleaning and maintenance, reception area and office cleaning, sanitation of buildings, daily vacuuming, dusting, and window washing, trash removal, kitchen and restroom cleaning, and restocking. Additionally, we provide porter/disinfecting services on-site during business hours, including touch point cleaning, cleaning restrooms and breakrooms, polishing common areas, cleaning lobbies, dumping trash, and sweeping up spills.
Our construction cleaning services cater to new or renovated construction sites, post-construction cleanup, window washing, power washing, upholstery cleaning, special event cleaning, and specialty services. Our team of experts is trained to handle all types of cleaning jobs, from floor cleaning to carpet cleaning, and from daily porter services to one-time special event cleaning.
Our Mission and Vision
Our mission is to consistently deliver customized services and facility maintenance solutions that exceed customer expectations. We aim to create lasting relationships with our commercial and government customers by using effective management strategies and best commercial business practices to deliver discernible benefits and provide our clients with exceptional results.
Our vision is to be the leading janitorial services provider in Norfolk, Virginia, known for our exceptional service, attention to detail, and commitment to customer satisfaction. We strive to build long-term relationships with our clients by providing customized solutions that meet their unique needs and exceed their expectations.
Poor Experience with the Company
Rude and Unprofessional Behavior
The authors of these reviews had a terrible experience working with the company, citing rude and unprofessional behavior from the owner, James Melton, and other members of the company. They described the company's behavior as "rude, " "unprofessional, " and "bad for business."
Contract Issues and Broken Promises
The reviewers mentioned that the company did not honor their contracts, with one reviewer stating that they were let go after six months despite a supposed one-year contract. Another reviewer was told that they were not good enough and the company would revert to a previous contractor, despite promises to pay for the work performed.
Poor Communication and Lack of Respect
The reviewers complained about poor communication and a lack of respect from the company. They were talked to in a condescending manner, and their concerns were not heard. One reviewer reported being talked over and hung up on, while another was ghosted after performing work.
Unorganized and Unreliable
The company was described as unorganized and unreliable, with reviewers receiving conflicting information and having to deal with last-minute changes. One reviewer was told that there was no work for the summer, despite previous assurances that they would continue to be paid.
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