Business Details
Emergency
services
Open 24/7
always available
Trusted Emergency Disaster Restoration Services in Central Florida
First Response Disaster Team is a family-owned and operated restoration contractor serving Central Florida. As a Certified General Contractor and Licensed Mold Remediator in Florida, we specialize in water damage restoration, fire damage cleanup, mold remediation, and disaster planning. Our team of certified technicians provides 24/7 emergency services, prioritizing rapid response and accurate timelines to restore properties to pre-disaster conditions.We collaborate directly with insurance adjusters to ensure fair coverage and maintain a client-centric approach rooted in empathy and professionalism. With over a decade of combined experience, owners Ken and Anne-Marie integrate ethical business practices and industry expertise to deliver reliable, comprehensive restoration solutions across Volusia, Flagler, Brevard, Seminole, and Orange counties.
Services
Water Damage Restoration
Fire Damage Restoration
Mold Removal
Sewage Cleanup
Storm Damage Cleanup
Disaster Planning
Smoke Damage Cleaning
Flood Damage Cleanup
Emergency Board Up
Packout Services
Highlights and features
- 24/7 emergency response with certified technicians
- Accurate project timelines and quick estimates
- One-stop-shop for comprehensive restoration services
- Certified in IICRC and RIA water damage standards
- Direct insurance adjuster coordination for fair coverage
Associations and certifications
- IICRC
- RIA
- Certified General Contractor (Florida)
- Licensed Mold Remediator (Florida)
What people say
Prompt 24/7 response
Professional technicians
Thorough mold remediation
Insurance coordination
Empathetic support
Services
Water Damage Restoration
Our water damage restoration service addresses emergencies caused by floods, burst pipes, or storm damage. Using industrial-grade equipment, we extract standing water, dry affected areas, and restore properties to pre-loss conditions. Certified technicians prioritize rapid response to prevent mold growth and structural damage, ensuring insurance documentation and client communication throughout the process.
Fire Damage Restoration
Fire damage restoration includes debris removal, smoke odor elimination, and structural repairs. We secure properties with emergency board-up services, clean soot-damaged surfaces, and coordinate insurance claims. Our licensed contractors use advanced techniques to restore fire-affected homes and businesses while minimizing further damage from water used during firefighting.
Mold Removal
Professional mold removal targets hidden and visible mold colonies using containment protocols and air filtration. We identify moisture sources, remove contaminated materials, and apply antimicrobial treatments. Post-remediation clearance tests ensure safe, mold-free environments, with documentation for insurance purposes and long-term prevention guidance provided to clients.
Disaster Planning
Disaster planning services develop customized preparedness strategies for businesses. Our ERP platform offers document storage, vendor management, and priority response guarantees during emergencies. We help clients streamline recovery processes through pre-event planning, secure cloud access, and 24/7 support to reduce downtime and financial losses during crises.
Storm Damage Cleanup
Storm damage cleanup addresses structural harm from hurricanes, floods, or severe weather. We remove debris, repair roofs, and dry water-affected areas to prevent secondary damage. Rapid response teams work with insurance providers to document losses and expedite repairs, ensuring properties are restored safely and efficiently after natural disasters.
People
Ken Poulin
Owner
Ken Poulin co-founded First Response Disaster Team with Anne-Marie, leveraging over 20 years of restoration experience. A Certified General Contractor, he prioritizes ethical service and client advocacy, integrating American Express Blue Box Values into company culture to ensure quality and accountability.
Anne-Marie Poulin
Owner
Anne-Marie Poulin co-owns First Response Disaster Team, combining restoration expertise with a focus on customer relationships. As a Licensed Mold Remediator, she ensures technical excellence and client satisfaction, emphasizing transparency and professionalism in every project.
Wade Bernosky
General Manager
Wade Bernosky oversees operations at First Response Disaster Team, applying strategic leadership from competitive sports to emergency management. He ensures project precision and team efficiency, prioritizing client care and safety standards in water, fire, and mold restoration services.
Tahna Cubbedge
Office Manager
Tahna Cubbedge manages administrative operations at First Response Disaster Team, utilizing 10+ years of organizational experience from American Express. Her multitasking skills ensure smooth project coordination and timely communication between clients, technicians, and insurance partners.
Questions
What areas do you serve?
We serve Volusia, Flagler, Seminole, Orange, and Brevard counties in Central Florida, including Daytona Beach, Orlando, and the Space Coast.
Are you available for emergencies?
Yes, our 24/7 emergency hotline provides immediate assistance for water, fire, mold, and storm damage across Central Florida.
Do you work with insurance companies?
Yes, we coordinate directly with insurance adjusters, document claims, and provide detailed reports to ensure fair coverage for clients.
What certifications do your technicians hold?
Our team includes IICRC and RIA-certified professionals, licensed mold remediators, and certified general contractors in Florida.
How quickly can you respond to an emergency?
We guarantee a 30-minute response time, with technicians arriving on-site within 21-60 minutes depending on location and severity.
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