Repairing your appliances, restoring your peace of mind.
Dedicated to Appliance Excellence in the Heartland
Preferred Appliance Repair proudly stands as a pillar of reliable appliance repair in the heartland of the United States. Since our inception, we've been dedicated to empowering Kentucky, West Virginia, parts of Maryland and Virginia, Ohio, Southern Pennsylvania, Southern Indiana, Tennessee, and Southern Illinois residents with accessible, high-quality appliance repair services.
Our team of experts has honed their skills to tackle virtually any issue imaginable with refrigerators, washing machines, dryers, ovens, and more. We're proud to be an official service provider for Whirlpool Corporation, demonstrating our unwavering commitment to quality and customer satisfaction.
Award-Winning Expertise at Your Service
Our accolades speak volumes about our dedication to excellence. We've proudly received the Whirlpool WFCC Gold Achievement Award for six consecutive years (2012-2017) and have been recognized by Lowes for our exceptional repair services in 2015, 2016, and 2017.
Wide-Ranging Expertise Across Brands and Models
From the trusted legacy of Whirlpool to the innovative spirit of Jennair, KitchenAid, Maytag, Amana, and Roper, we've repaired them all. Our experienced technicians are skilled in handling the nuanced repairs needed for a diverse range of appliances, ensuring your peace of mind.
More Than Just Repair - We Care
At Preferred Appliance Repair, we understand that dealing with a broken appliance can be stressful. That's why we prioritize customer satisfaction. We offer:
- Prompt response times and efficient repairs
- Affordable and transparent pricing
- Honest and clear communication throughout the process
- Courteous and respectful technicians who value your home
Experience Excellence with Preferred Appliance Repair
Don't let malfunctioning appliances disrupt your daily life. Choose Preferred Appliance Repair for reliable, professional service from certified technicians, backed by award-winning expertise. Contact us today and experience the peace of mind that comes with knowing your appliances are in the best hands.
Quality of Service
Some reviews highlight inconsistent and poor quality of service from Preferred Appliance Repair. Several customers experienced issues with repairs not being done correctly, or technicians not showing up on time or being knowledgeable about the problem.
Technicians' Performance
Some technicians received praise for their professionalism and expertise, such as Maurice and Basil. On the other hand, some technicians received negative reviews, with one customer stating that the technician did not fix the issue and still charged for the visit. Another customer had a technician who barely checked anything on the refrigerator interface and only spent 10 minutes on the job.
Communication Issues
Communication breakdowns seem to be a recurring issue. Some customers had trouble scheduling appointments or receiving updates about their service visits. In some cases, technicians failed to show up on time or communicate effectively with customers.
Repair Quality
The quality of repairs also received criticism. Some customers had to call back multiple times for the same issue, with technicians claiming they couldn't replace the washer because they were "missing parts." Others had to deal with repeated issues with their appliances, such as a washer that stopped working again after a repair.
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