A Legacy of Quality and Customer Service Since 1952
Family Floors has been a trusted name in flooring throughout southern California for over six decades. Founded on the principles of honesty and transparent pricing, we've built our success on exceeding customer expectations.
Meet the Team
Our dedicated team, led by Jay, is passionate about helping you achieve the perfect look and feel for your home. With extensive experience and genuine care, we guide you through every step of the process, from choosing the perfect materials to ensuring flawless installation.
Our Services
Family Floors offers a comprehensive selection of flooring solutions to meet your unique needs and preferences. We proudly provide:
Carpet
- Experience the soft touch and warmth of stunning, stain-resistant carpets in countless styles and colors.
Hardwood
- Embrace the elegance and natural beauty of solid or engineered hardwood flooring, perfectly tailored to your lifestyle.
Laminate
- Achieve the look of natural materials like wood or stone with this durable and affordable flooring option.
Vinyl
- Enjoy the sophisticated beauty of luxury vinyl plank or luxury vinyl tile, offering exceptional resilience and affordability.
Area Rugs
- Add a touch of personality and design to any space with our diverse selection of contemporary, traditional, and transitional area rugs.
Beyond the sale and installation, we also offer
- Free estimates and design consultations to help you visualize your dream flooring.
- Guaranteed installations by experienced and certified professionals.
- Hardwood restoration and resurfacing services to extend the life of your existing floors.
- In-home shopping experience for your convenience, where we bring the showroom to you.
Quality, Service, and Affordability - The Family Floors Difference
When you choose Family Floors, you're choosing more than just flooring. You're choosing:
- Unparalleled customer service: We listen closely to your needs and provide personalized attention throughout the process.
- Exceptional product quality: We partner with leading manufacturers to offer a diverse selection of high-quality flooring materials.
- Competitive pricing: We believe in transparent and affordable pricing, with no hidden fees or surprises.
Contact us today and discover the beautiful possibilities for your home!
Overall Experience
The majority of customers have had a positive experience with Family Floors, praising their professionalism, courteousness, and excellent workmanship. Many customers have commended the sales personnel, installation team, and project managers for their attention to detail, timeliness, and ability to work around challenges.
Sales and Customer Service
Customers have praised the sales team for their knowledge, responsiveness, and helpfulness throughout the process. They have also appreciated the courteous and respectful attitude of the staff.
Installation and Workmanship
The installation team has been praised for their efficiency, cleanliness, and attention to detail. Customers have been impressed with the quality of workmanship, and some have even commented on the crew's ability to work around complex challenges, such as staircase installations.
Issues and Concerns
A few customers have expressed dissatisfaction with their experience, citing issues with communication, pricing, and workmanship. One customer was unhappy with the response they received when questioning the estimate price, while another customer experienced substandard workmanship on their flooring installation.
Recommendations
Many customers have strongly recommended Family Floors to others, praising their professionalism, courteousness, and excellent workmanship.
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